Reservations Agent, One & Only One Za'abeel

( 16762 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

• Provide comprehensive and quality customer care by applying technical knowledge and procedures about room reservation when servicing internal and external guest queries .
• Answer every call with confidence, in a polite and friendly manner which is in accordance with Forbes standards.
• Sells effectively while on a call using upselling and cross-selling techniques that will generate revenue.
• Reply to email inquiries accurately regarding availability, rates, and services.
• Process booking requests from direct guests and non-contracted travel agencies based on the current availability and rate structure of the rooms or restaurants .
• Process booking requests from groups, corporate and wholesale contracted travel partners which is aligned on their exclusive contract and selling strategies.
• Process VIP bookings from Executive office.
• Precisely update bookings interfacing from Synxis .
• Deliver optimum scores that is not below the standards of Forbes or equivalent entities to display our call qualities.
• Adheres to the operational schedules as required by One Za’abeel by being flexible.
• Must be able to comply with the assigned task to achieve the department’s key performance indicators.
• To effectively communicate and maintain a favorable working relationship with colleagues at all levels to en hance the guest ’s stay .
• Assist in other administrative duties assigned by the Management Team.
• Attends and participates in team events.
• Must demonstrate excellent attendance and punctuality.
• Participates in required training related to the job.
• Always assure professional attitude towards guest and colleagues .
• Ensure to always meet Grooming and Hygiene policy of One&Only One Za’abeel when in uniform.
  
  

About You

• Minimum 1 – 2 years’ experience in a similar role in a luxury hotel or call center.
• Must have good knowledge in computer operation (including software such as excel, word, PMS) 
• Must have good communication skills (verbal and written)
• Must be skilled to perform the job of a sales agent . 
• Hospitality graduates an advantage.
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.