Retail Associate

Job Title: Retail Associate – Yarn over Textiles and Yarns Trading

Location: Abu Dhabi, UAE

Reports To: Store Manager

Job Type: Full-time

Job Summary:

The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.

Key Responsibilities:

• Customer Service:
• Greet customers warmly and provide a friendly and positive shopping experience.
• Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.
• Offer personalized recommendations based on customer needs and project ideas.
• Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.
• Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).
• Sales & Transactions:
• Accurately process sales transactions using the Point-of-Sale (POS) system.
• Handle cash, credit card, and gift card payments with precision.
• Explain store policies, promotions, and loyalty programs to customers.
• Encourage add-on sales and promote featured products or classes.
• Merchandising & Store Maintenance:
• Replenish shelves and displays, ensuring products are well-stocked,
  
  

neatly arranged, and visually appealing.

• Assist with receiving and unpacking new merchandise, checking for
  
  

accuracy and damage.

• Organize and maintain the backroom and storage areas.
• Ensure the sales floor, restrooms, and common areas are clean, tidy, and
  
  

inviting.

• Assist with creating engaging product displays under the direction of the
  
  

Store Manager.

• Class & Event Support:
• Provide information to customers about upcoming knitting, crochet, and
  
  

other craft classes and workshops.

• Assist with class registrations and help direct customers to the class
  
  

area.

• Help prepare the classroom space before and after sessions, ensuring
  
  

materials and tools are ready.

• General Duties:
• Adhere to all store policies and procedures, including opening and closing
  
  

routines.

• Maintain product knowledge by staying informed about new arrivals,
  
  

trends, and crafting techniques.

• Collaborate effectively with the Store Manager and other team members.
• Assist with inventory counts as needed.
  
  

Full Requirements:

Education & Experience:

• High school diploma or equivalent.
• Previous retail sales or customer service experience, preferably in a specialty
  
  

retail environment (e.g., crafts, hobby, boutique, bookstore).

• Experience with a POS system.
  
  

Skills & Knowledge:

• Passion for Yarn & Crafts: A strong interest in and familiarity with knitting,
  
  

crochet, and other common crafts (e.g., embroidery, macrame).

• Basic Knitting & Crochet Skills: Ability to demonstrate basic stitches (e.g., knit,
  
  

purl, single crochet, double crochet) and understand basic pattern terminology.

Intermediate skills are a significant advantage.

• Customer Service Excellence: A friendly, positive, and patient demeanor with a
  
  

genuine desire to help customers.

• Communication Skills: Clear and articulate verbal communication skills to
  
  

interact effectively with customers and colleagues.

• Interpersonal Skills: Ability to build rapport with customers and work well
  
  

within a team.

• Attention to Detail: Accuracy in handling transactions and merchandising
  
  

products.

• Basic Math Skills: Competency in performing basic calculations for sales
  
  

transactions.

• Reliability & Punctuality: Dependable and able to adhere to scheduled shifts.
• Physical Stamina: Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.
  
  

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