Retail Banking Officer - Employee Banking

Job Description

Organization Unit Purpose

The unit is responsible for acquiring new payroll business for the Retail Bank, managing relationships, and driving the growth of the payroll portfolio. It serves as a key channel for onboarding new-to-bank payroll customers and identifying opportunities to upsell credit cards and personal finance products. Our goal is to enhance financial well-being, build lasting relationships, and drive customer satisfaction through exceptional service and personalized banking solutions.

Job Purpose

To drive the acquisition and growth of employee banking relationships by promoting payroll accounts, financing solutions, and credit card products. The role focuses on building strong partnerships with corporate clients, understanding employees’ financial needs, and delivering tailored banking solutions to enhance customer satisfaction and achieve sales targets.

Job Content

Assigned sales target to be met on yearly and monthly basis

Achieve Cross selling targets of non-assigned products and services to contribute to the revenues and market presence

Explore new markets and customers within the assigned territory to enhance sales volumes

Create and build customer awareness on new products through mailers, personal visits etc to prospect business

Manage key accounts to ensure superior service and customer loyalty

Person Specifications

Education

Graduation / Bachelor’s Degree

Experiences

At least 2 years’ UAE Banking Experience

Knowledge & Skills

Possesses in depth knowledge of the various dimensions of the market industry. Possesses good understanding of policies & their implications.

Behavioral Competencies

Excellent communication skills, result oriented, analytical thinking, capable to develop others, good public relations, perseverance

About Us

ENBD

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.