Room Attendant - Residence
Rosewood Hotel Group
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
General Information
Job Description
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis following the LQA and Brand standards in every task daily
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean guest rooms by category priority / assignment.
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Service assigned guest rooms.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with clean par to designated layout
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to floor plan.
- Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
- Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
- Dust pictures, frames and mirrors.
- Remove dust and debris on television, VCR, clock radio, remote control and cable box.
- Set correct time on clock; correct TV channel; correct movie rental insert.
- Clean all lamps and light switches; check for proper working order.
- Remove dust, spots and smears from windows, ledges and frames.
- Remove dust, grease and smears from telephones and reposition properly.
- Empty liquid from ice bucket and wipe all surfaces dry.
- Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
- Remove trash, debris and cobwebs from balcony/patio.
- Inspect condition of planters and plants; remove debris.
- Remove dust, dirt, marks and fingerprints from entrance door(s).
- Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
- Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.
- Remove dust, stains and marks from all baseboards, ledges and corners.
- Vacuum carpet in guest room.
- Spray room with deodorizer.
- Update status of rooms cleaned on assignment sheet
- Return and restock cart at end of shift.
- Empty vacuum bag and wipe vacuum clean.
- Ensure security of any assigned guest room keys.
- Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items from guest rooms to the Supervisor.
- Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.
- All other duties as required by Supervisor / Managers
QUALIFICATIONS:
- Experience: Minimum one years’ experience cleaning hotel guest rooms.
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
- Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
- Licenses & Certifications: None required.
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