Sales Executive

Purpose of the Role

To identify, develop and grow a portfolio of corporate & government and/or travel agent customers through professional account management & development,

identifying customer needs and developing win/win scenarios through effective negotiation skills to avoid revenue dilution.

Essential Duties And Responsibilities

 Development of New corporate accounts by visiting them, known through references and cold calls.

 Accountable for completing sales objectives and service audits.

 Development of strategic & operational business plans in conjunction with sales & operational team.

 Managing documentation and records to support all potential transactions.

 Handling escalations and resolving them within agreed time lines (Service Level Agreements)

 Analysing and setting up company’s budgets and control. (MIS Report - Business Analysis for Top 40 accounts)

 Analyse reports for better recommendations to the customer.

 Set up weekly, monthly and quarterly review meetings with customer.

 Schedule weekly team meetings to set short and long term goals for service excellence.

 Managing Supplier Relationship (Vendor Management - Top 10 airlines & Top 40 clients)

 Managing Client Relationships (Client Management - Top 40 client to enhance sales & sustain long term relationship)

Skills/Qualifications

 Bachelor Degree

 Other relevant supporting certificates related to leisure travel & auxiliary courses

 Computer literate in MS Office & Windows

 Planning, organizing, strategic thinking and analytical skills

 Ability to communicate; negotiate and persuade

 Able to use GDS for flights booking

 Minimum of 3 years’ experience in travel or customer relationship management environment.

Competencies

Presentation skills, tactfulness, analytical skills, organizational skills & business writing skills.

Business Analysis Experience

Drive for results, time management & influence skills

MS Office – Advance Excel & PowerPoint.

Knowledge on various Holidays/Business destination in the world.

Negotiation & persuasion skills with clients