Senior Associate Customer Success (Abu Dhabi & Al Ain)

Qlub

Qlub is the world's biggest integrated payment solution. We are available in 10+ countries and on daily basis more than 50 K customers pay on Qlub.

Qlub is revolutionizing the dine-in experience with an ultra-fast payment solution. Everyone has experienced the frustration of waiting 20 minutes for the bill. With Qlub, you can pay in no more than 10 seconds by simply scanning a QR code, making a one-click payment, and walking away. Best of all, there's no need to download an app.

If you're dining with friends, splitting the bill has never been easier. Restaurants can focus on what they do best: providing delicious food for their guests. Our goal is to streamline the payment process and significantly increase table turnover.

Our Team

We are a high-performance team who uses a hyper-focused approach, encompassing the usage of extensive data analysis and market research, to ensure the most robust results on commercial prerogatives. Qlub’s expansion team has a dynamic mission to drive complete demand for payments facilitated through NFC Tap/QR code scanning and increase adoption within restaurants for ultra-fast payment solutions.

As our Senior Customer Success Associate, you'll own the customer experience from the onboarding:

• Onboarding Expert: Onboard restaurants on our platform (in-person and virtually), train their teams and make sure qlub delivers value for them so they’ll love it.
• Account Management: Manage the account relationship and grow the accounts internally
• Data Wizard: Analyse the numbers, pinpoint insights, and make our operations super-efficient.
• Product Champion: Work directly with our product team to make qlub even better for venues and influence our global product roadmap.
• Process Expert: Suggest improvements and implement preset processes at workplaces.
• Upsell: Upsell and cross-sell Qlub products to existing clients.
  
  
  

What We Are Looking For?

• Have a valid driver’s license and your vehicle (required for on-site visits).
• Have up to 2-3 years of experience in a client-facing role
• Hustle. You have an entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves.
• You will be on the ground after onboarding during those peak lunch/dinner services to make sure everything runs flawlessly.
• Held management positions in hospitality.
• Can demonstrate strong analytical and problem-solving skills, with an excellent command of Excel/Google Sheets.
• Can demonstrate exceptional communication and relationship-building capabilities.
• Basic knowledge in Arabic language is a must.
  
  
  

Why join Qlub?

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a large organization
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants
• Above-market compensation package