Senior CRM & Digital Solutions Architect | Pre-Sales Communications

Job Description

Oracle Communications Sales Consulting focuses on delivering strategic solutions for customers in the Communications Industry. Specifically, our team supports our customer’s digital transformation journeys in BSS and OSS domains, assisting our clients in unlocking new revenue streams, reducing costs, and driving positive business outcomes.

Customers rely on our team’s expertise to transform legacy capabilities into digital ready solutions, that leverage next generation user experiences and capabilities such as generative AI, to achieve business outcomes.

Our approach includes driving positive functional impacts to the business in addition to technology and automation improvements with Oracle Cloud infrastructure and AI.

If you are passionate about Industry CRM, Digital Innovation, AI, end-to-end process automation, TMF ODA, and Cloud infrastructure, Oracle Communications offers a unique and exciting opportunity.

What You'll Do

Oracle CRM and digital solution architects excel as strong presenters and facilitators, achieving customer acceptance through direct engagement. They are industry experts in CRM, adept at interacting with business stakeholders and solution architects.

You will be responsible for representing the CRM and digital channel capabilities of the Oracle Communications Digital Business Experience Solution, thought leadership and architecture of the entire Oracle solution, comprised of orchestration, inventory, billing, and charging.

• Act as the lead architect for the CRM domain
• Lead the CRM aspects of Oracle Communications Solution opportunities
• Understand and present the solution in the context of the Oracle Communications Digital Business Experience
• Lead PreSales activity for a given customer, architecting the proper solution, defining requirements
• Partner with a larger global organization to deliver successful demos and POCs
• Orchestrate RFX solution responses
• Lead presentations to key stakeholders
• When required, perform hands on application configuration
  
  
  

What You'll Bring

• Communications Industry CRM expertise (Siebel CRM, Salesforce, Amdocs, Netcracker)
• Previous experience with Contact Center, B2B selling, order management, billing care
• Experience as pre-sales consultant and solution architect
• Excellent presentation and demonstration skills
• Deep functional and technical experience in the Communications vertical
• AI and Analytics experience, especially outcome-based experience
• Digital channel experience
• E2E solution architecture
• Availability to travel regionally and occasionally internationally
  
  
  

What We Will Offer You

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique
  
  
  

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level - IC5

Responsibilities

As a Master Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer