Senior CRM Specialist

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

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Design and execute CRM plans to enhance customer engagement and retention.
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Partner with internal departments to create, coordinate, and manage campaign-related content across CRM channels.
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Monitor and optimize CRM performance across diverse user segments to ensure effectiveness and engagement.
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Analyze CRM channel performance to maintain sustainable growth and efficiency.
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Leverage data-driven insights to optimize campaign ROI and enhance customer experiences.
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Provide data-driven recommendations to optimize on-site marketing channels and improve their effectiveness.
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Test and discover new CRM channels

What you'll Need to Succeed

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Over 5 years of experience working as a CRM Manager in an online platform environment.
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Experience in campaign execution, configuration, marketing, CRM, or production operations is preferred.
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Have a good understanding of online platform and online travel agency.
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Strong analytical skills with the ability to extract actionable insights.
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A go-the-extra-mile mentality, showing a proactive approach and dedication to delivering exceptional results.
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A person with speed and attention to detail.
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A fast learner and proficient multi-tasker.
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Fluent in English and Arabic

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!


References

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1. https://www.youtube.com/watch?v=w4D31J3atps
2. https://www.youtube.com/@TripcomGroup