Senior Customer Success Manager

F5


Date: 3 weeks ago
City: Dubai
Contract type: Full time
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Senior Customer Success Manager

At F5, we are committed to bringing a better digital world to life. Our teams empower organizations globally to create, secure, and run applications, shaping the future of cybersecurity and digital innovation. We prioritize diversity within the F5 community and strive to make a positive impact on the lives of our customers and their customers.

Position Overview

We are currently seeking an exceptional Customer Success Manager III to join our dynamic team. This role is pivotal in driving customer adoption and success for F5 Distributed Cloud solutions. The ideal candidate will possess technical acumen, a customer-centric mindset, and excellent communication skills.

Responsibilities

  • Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.
  • Maintain an expert-level understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.
  • Develop and execute comprehensive success plans that drive customers to consistently achieve their strategic business outcomes.
  • Lead strategic Quarterly Business Reviews with customers to ensure alignment of services with their long-term goals and objectives.
  • Analyze and interpret adoption and utilization trends to provide strategic recommendations based on risk and business need.
  • Conduct periodic customer health-checks to assess satisfaction and take action to ensure high retention rates.
  • Identify renewal risks and collaborate with internal teams for successful renewals.
  • Drive customer retention through quarterly reviews, demonstrating the value of products and services.
  • Champion the voice of the customer by providing strategic feedback to internal teams about products, pain points, and service experience.


The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Skills & Experience

  • 3 years experience in a customer-facing role involving SaaS solutions.
  • Proven ability to quickly learn new technologies.
  • Prior experience in a customer success/account management role, particularly with large enterprise customers.
  • Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.
  • Customer-focused approach and consultative engagement style.
  • Previous experience compiling and presenting meaningful, value-rich business reviews.
  • Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.
  • Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.
  • Experience with F5 products a plus.


Qualifications?

  • Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).
  • 6 - 8 years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.
  • Customer obsession with a passion for ensuring customers’ success while balancing business needs.
  • Excellent communication skills, including issue tracking, triaging, and crisis management.
  • Deep knowledge of the Customer Success industry.
  • Ability to travel up to 10% of the time.
  • Proficiency in English is required.
  • This position requires residency in the EMEA time zone and working EMEA standard time zone hours.


The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Service Sales Manager

Alfa Laval, Dubai
8 hours ago
About UsIn Alfa Laval, every day, we get opportunities to make a positive impact on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water...

Hostess (All Day Dining)

Hyatt, Dubai
1 day ago
Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will be responsible to provide an excellent and consistent level of service to your customers. The Hostess is responsible to assist with receiving guests in the hotel's restaurants, to handle cash and credit card payments and to...

UX/UI Designer

SEPHORA, Dubai
1 day ago
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige...