Senior Data Center Technician

Job Description

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience.

Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

Experience with data center Mechanical & Electrical equipment.

Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.

Experience working in a “mission critical operations” environment.

The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations.

Ability to speak confidently and to communicate clearly in a virtual environment.

Strong adherence to processes and be a Process Champion.

Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.

Experience providing client-facing, direct customer support and service.

Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.

Highly service-oriented, reliable, responsible, self-motivated.

Good English command.

Required Data Center experience:

Good knowledge of data center design, including electrical and cooling plant & operation

Good knowledge of airflow management (hot aisle, cold aisle, containment etc.)

Expert in Racking, stacking equipment including commissioning of new racks

Strong structured cabling skills on fiber & copper (e.g. looming, term & test)

Required systems & hardware expertise:

Systems administration (Linux and/or Windows Servers)

Hardware repair, diagnosis & break / fix

Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

Base Operating System Installs and configuration

Core OS Services: SSH, Telnet, DHCP etc.

Responsibilities

Ability to lead site operations and engineers efficiently and effectively

Offer technical direction leading local site technicians on all levels.

You should be able to execute small projects on your own and work with your manager in planning and executing larger projects.

Maintain operational efficiency, manage increasing workloads, and prepare the team for future challenges.

Ability to write/enhance/update documentation, processes and procedures.

Experience in handling audits and adhering strictly to site compliance standards.

Well versed with data center design, infrastructure and operational procedures.

Ability to handle Large Scale Events.

Ability to manage shift rotations and be part of shifts as needed.

Act as HW support expert liaison to other technical teams & non-technical teams (e.g. networking, compute, compliance, business operations).

Understand internal customer problems and provide technical solutions in a timely manner.

Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware.

System board level repair and fault diagnosis to SLAs.

Planning and commissioning new rack positions.

Involvement with the design and commissioning of new whitespaces.

Structured cabling installation is a significant part of this position.

Keep up with the latest technologies and apply them appropriately.

Adherence to defined Health & Safety processes at all times.

Working as part of a multi-disciplinary team without friction.

Additional on premise work at customer locations maybe required .

Qualifications

Career Level - IC4

About Us

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