Senior Manager, Business Management

Job Purpose:

The role holder is responsible for supporting the implementation of the COO’s strategy, the delivery of key initiatives, the planning process, governance and audit activities, all in close cooperation with stakeholders within CBD. The role holder is expected to demonstrate implementation and adherence to controls by following relevant procedures, ensuring the upkeep of appropriate records, and where appropriate, ensure the timely implementation of internal and external audit points. The role has a strong influence and impact across the COO’s function and related businesses; it requires significant credibility and capacity to engage various stakeholders to ensure proper decision making and implementation/delivery. The role holder is also responsible for providing analytical support to senior management including the preparation of annual budgeting, capacity plans, strategic initiatives, etc.

Principal Accountabilities:

Leads the development, assessment, and implementation of strategic and planning initiatives across the business

Provides inputs and prepares for monthly implementation plans, strategic action trackers, and monitors progress against stated initiatives/targets

Keeps the focus on medium and long-term goals even when under pressure or in times of uncertainty

Play a key leadership role in the planning process to ensure an accurate view of the COO’s functions ability to meet targets by sub-function

Product and track business plans that deliver the COO’s targets and provide subject-matter-expertise in the design of/implementation of robust reporting processes.

Establishes personal credibility by managing expectations, results, and the impact of agreed outcomes and thinks ahead to identify potential risks to delivery and deals with them proactively.

Looks for ways to improve processes/system efficiency and resource allocation and/or minimize conflict, waste, and duplication.

Conducts regular review of the annual operating plan to ensure that current performance is tracking as “green” and if not to escalate and communicate the appropriate changes.

Ensures effective communication and understanding of the COO’s agenda across key stakeholder groups

Delivers Business Reviews/Updates and other strategic papers to the COO

Ensures deployment of IT, Operations, and other resources in-line with budget allocation and key milestone achievements

Ensures close and effective working relationships with key stakeholders to drive business collaboration to ensure strategy alignment and enhance efficiency

Establishes effective mechanisms for sharing best practices to enable a consistent approach and appropriate escalation of information to the COO

Act as a key COO point of contact for all management teams and ensure all necessary support is provided for implementation of key initiatives, including ensuring delivery to high standards, world class governance, and effective management of key stakeholders.

Act as a center of expertise for all COO related matters related to planning, audit, controls, capacity, etc., and promote collaboration/cooperation across the function.

Ultimately responsible for the performance management of the team utilizing relevant performance management tools, ensuring timely action is taken to improve underperformance.

Implements key governance mechanisms to ensure strategic initiatives are robust, aligned, and effectively delivered.

Participate in operational effectiveness improvement through consideration of the cost base, benchmarking, and reviews the impacts of all projects on the business to ensure compliance across all functions/processes.

Support the COO with robust strategic plans in a timely manner through effective interaction with multiple, diverse, and senior stakeholders against a backdrop of diverse businesses and challenging internal/external environments.

Quickly analyse complex situations, be dynamic and positive to embrace differences across functions and diverse stakeholder environments and must act as a trusted partner/representative of the COO’s office.

Keeps up-to-date with external best practices and communicates/applies this internally to drive improved performance

Requirements:

Education And Experience

10 years of works experience with at least ~5 years in a bank and ~3 years in a business planning/strategy manager support role.

Detailed knowledge of the planning process, ability to provide strategic updates with minimal supervision, demonstrated experience in driving governance across a function, and proven problem solving skills with an ability to consider alternative/innovative solutions.

Strong interpersonal skills with highly developed capacity to influence senior teams

Ability to lead and motivate other senior stakeholders/managers across a wide range of initiatives/agendas