Senior Manager FMCC

Job Purpose

The Senior Manager – FMCC oversees the full operational delivery and leadership of a large Airport’s Facilities Management Control Centre. This position manages real-time monitoring, incident management, helpdesk operations, work scheduling, stakeholder communication, and data analytics to maintain safe, reliable, and efficient airport operations. The role ensures continuous system monitoring, rapid response to incidents, and alignment with sustainability, performance, and customer satisfaction goals.

Key Responsibilities

• Real-Time System & Utilities Monitoring
• Manage 24/7 monitoring of critical systems: lifts, escalators, electrical distribution, HVAC, fire alarms, and life-safety systems.
• Track energy and water consumption using dashboards, smart tools, and predictive analytics.
• Oversee SCADA, BMS, CAFM and integrated platforms for continuous monitoring and immediate alarm escalation.
• Maintain full situational awareness and coordinate rapid response actions.
• Incident & Emergency Response Coordination
• Lead immediate response to faults, failures, and emergencies; deploy duty managers and maintenance teams.
• Ensure accurate incident logging, escalation, and closure per SOPs.
• Act as the FMCC escalation point for critical incidents; maintain communication with AMC, airlines, emergency services, and senior management.
• Helpdesk & CAFM Operations Management
• Oversee centralized helpdesk operations for service requests and work orders.
• Ensure achievement of SLA/KPI standards and high customer satisfaction.
• Monitor workflow, response times, and service delivery performance.
• Maintenance & Outage Management
• Monitor planned and unplanned outages and mitigate operational risks.
• Coordinate outage notifications and system impact assessments with stakeholders.
• Work with Maintenance Planning to align real-time activities with preventive maintenance programs.
• Support resource planning, scheduling efficiency, and long-term manpower forecasting.
• Data Analytics, Reporting & Continuous Improvement
• Use CAFM, BMS, EMIS, and analytics tools to perform predictive maintenance and trend analysis.
• Evaluate utilities consumption, incident data, and asset performance to improve reliability.
• Prepare operational dashboards and management reports for executive review.
• Identify process improvement opportunities and enhance FMCC workflows.
• Systems Integration & Cybersecurity Oversight
• Manage integration of SCADA, BMS, and CAFM systems into a unified FMCC environment.
• Ensure compliance with cybersecurity, data integrity, and operational resilience requirements.
• Support backup, redundancy, and business continuity initiatives.
• Sustainability & Energy Optimization
• Lead initiatives to reduce energy and water usage through analytics and operational efficiency measures.
• Support airport sustainability targets by optimizing maintenance cycles and resource utilization.
• Leadership & Team Development
• Provide operational leadership and ensure adherence to FMCC standards and service levels.
• Mentor FMCC operators, duty managers, and call center staff to build high-performance teams.
• Deliver training on monitoring tools, analytics, and emergency protocols.
• Manage staffing, shift coverage, and readiness for 24/7 operations.

Key Relationships

Internal: Service partners, HR, Procurement, Finance, IT, Sinyar ADA contract teams

External: Contractors, suppliers, client representatives

Qualifications & Experience

Education

• Bachelor’s degree in Facilities Management, Engineering, Operations, or related field.

Experience

• 10+ years in Facilities Management or Operations within a complex environment.
• Experience managing 24/7 control room operations.
• Strong background in stakeholder coordination, data analytics, reporting, and KPI monitoring.
• Preferred:
• IWFM/IFMA certification
• Experience in aviation, critical facilities, utilities, or transport hubs

Knowledge

• Emergency response, crisis management, and business continuity procedures.
• Strong understanding of MEP systems, fire safety, utilities monitoring, BMS, and CAFM platforms.
• Experience in real-time monitoring environments and high-criticality operations.

Skills

• Strong situational awareness and decision-making under pressure.
• Excellent communication, reporting, and stakeholder management.
• Ability to interpret live data and utilize analytics for operational improvements.
• Proven leadership in high-intensity, mission-critical environments.
• Analytical, proactive, and customer-focused mindset.

Key Performance Indicators (KPIs)

• Uptime of critical assets and systems
• PPM completion and schedule adherence
• Incident response and resolution times
• Timely reporting and escalation
• Client and customer satisfaction scores
• Reduction of energy and water consumption

Job Challenges

• Managing 24/7 operations in a mission-critical airport environment
• Ensuring system integration and data accuracy across multiple platforms
• Balancing resource efficiency with service quality and sustainability goals
• Maintaining business continuity under crisis conditions