Senior Product Manager - AI Personalisation & Recommendation

Careem


Date: 3 weeks ago
City: Dubai
Contract type: Full time
About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Role Mission

Lead the end-to-end productization of a future-proof, AI-native Growth Engine that dynamically orchestrates customer value interventions across acquisition, graduation churn prevention, cross-sell, upsell, and retention. This role is pivotal to Careem’s ambition to build self-optimizing, LLM-augmented growth loops integrated into our product fabric.

Key Responsibilities

  • Architect and lead the product development of the Next Best Action Engine (NBA), integrating real-time signals, predictive models, reinforcement learning loops, and LLM-based personalization layers.
  • Translate customer behavior insights into programmable customer journeys, stitched across product surfaces, CRM, and marketing automation platforms.
  • Define infrastructure and experience-level requirements to enable autonomous treatment orchestration, including fallback logic, response explainability, and agentic task flows.
  • Partner with ML/LLM teams to integrate hybrid AI stacks—combining scoring models, embedding-based retrieval, and agentic flows—to drive personalized actions at scale.
  • Own the roadmap for end-to-end system integration into customer data platforms (CDPs), notification systems, experiment orchestration layers, and analytics observability pipelines.
  • Collaborate closely with marketing, engineering, data science, and ops to scale interventions across acquisition, engagement, and monetization loops.

Ideal Candidate Profile

  • 5+ years of product leadership experience, with a deep focus on AI-powered growth systems, personalization infrastructure, or lifecycle automation at scale.
  • Experience leading the development of Next Best Action engines, personalization platforms, or autonomous lifecycle systems in B2C environments.
  • Strong working knowledge of LLMs, retrieval pipelines, memory architecture, and prompt engineering principles.
  • Proven experience integrating products with CDPs, mar-tech stacks (Braze, Iterable), real-time event buses, and segmentation frameworks.
  • Experience leading cross-functional pods comprising ML/LLM engineers, infra architects, and marketing operators.
  • Fluency in AI/ML workflows including propensity modeling, supervised learning, clustering, causal impact analysis, and LLM-agent design patterns.
  • Strong belief in productized intelligence—AI systems that can autonomously adapt and drive growth outcomes without manual tuning.

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
  • Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Graduate Civil Engineer

Zutari, Dubai
9 hours ago
DescriptionZutari, formerly known as Aurecon is a well-established, management-owned engineering firm with almost 90 years’ experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities, and other stakeholders across Africa and Middle East.We co-reate engineering solutions that have a positive impact and improve people’s lives. Zutari values inclusion and recognises the importance of a...

Engineering Coordinator

Raffles Hotels & Resorts, Dubai
22 hours ago
Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore...

Manager – Corporate Secretarial Services (UAE)

Waystone, Dubai
23 hours ago
Waystone leads the way in specialist services for the asset management industry.Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide.With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now serving assets under management in excess of $2Tn. Waystone provides its clients with...