Senior Relationship Manager - Priority Banking

About ENBD

JOB DESCRIPTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Purpose

As a Senior Relationship Manager - Affluent Banking at Emirates NBD, you will be responsible for the acquisition of new client relationships for this segment, maintenance and growth of existing client relationships, meeting revenue targets for Assets, Liabilities, Investments and Insurance business, achieve high levels of service standards and maximize client satisfaction and compliance with UAE Central Bank and anti-money laundering regulations.

Responsibilities

Financials

Builds and develops relationships with Priority Banking clients, while leveraging customer service representatives (CSRs) for basic transactions.

Acquires new clients, presents products, and closes deals to contribute to unit goals.

Services

Offers comprehensive advice on all Priority Banking products, including basic banking, lending, and wealth management.

Proactively contacts clients to cross-sell products and promote new offerings.

Compliance

Follows all policies related to operational risk, sales practices, and anti-mis-selling.

Keeps client profiles up-to-date, upholds confidentiality, and assesses risk tolerance for suitable product recommendations.

Initiative

Monitors and improves service quality to exceed client expectations.

Cross-sells and refers clients to other bank areas, staying informed of market trends and competitor activity.

Own Development

Identifies personal development needs and proactively communicates them for training and coaching.

Requirements

• Education
• University Degree in Business or Finance.
• Experiences
• At least 4 years in a sales role within the Financial services/Banking industry.
• Experience across a wide range of Banking areas, e.g. Retail and Wealth Management.
• Excellent communication and presentation skills. Interpersonal skills are essential for this role.
• Knowledge & Skills
• English, while knowledge of regional languages is an advantage.
• Effective communication skills both orally and in writing.
  
  

What We Offer you:

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees
  
  

Why Join Us?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD, we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted.