Senior Sales Assistant - Watches & Fine Jewellery

CHANEL


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Reporting to the WFJ Deputy Boutique Manager you will be part of the sales team within our Watches and Fine Jewellery Boutique and will contribute to the development of sales by offering our clients the highest level of customer service.

Your main responsibilities are:

Quantitative/Qualitative:


  • Drive both individual and team objectives and be accountable to achieving results
  • Achieve and exceed sales targets with respective sales mix set by Boutique Manager
  • Act as a CHANEL ambassador both inside and outside boutique
  • Support and proactively contribute to KEY actions defined to elevate Boutique and Individual KPI’s
  • Support the overall organization of the boutique with a strong-minded and a positive team approach (e.g’-active participation to team activities, briefing, meetings, etc.)
  • Collaborate with other Chanel divisions with retail with a particular focus on engaging proactively within Fashion boutiques/teams via defined strategy to seize additional business opportunities.
  • Support integration of new joiners and act as a key reference demonstrating highest expertise of product knowledge, processes, and handling all client requests.


Client Experience/Development:


  • Deliver the ultimate Chanel experience; Engage and boldly discover client needs, interests, and preferences to develop long-term client relationships and sustain brand loyalty
  • Deliver exceptional client experience with a unique touch and elevation vs. competition (e.g’- elevate MS and Voice of Client survey scores)
  • Utilize CRM tools/resources, formalize CRM activities on CRM app, and achieve the CRM objectives.
  • Strategic planning, preparation, and anticipation on all VVIC Client commercial/non-commercial activities, special occasions, and other client gestures
  • Daily dedication to “My Chanel CRM time” towards CRM activities and client outreach initiatives
  • Share new and creative ideas on nourishing client relationships to elevate client segmentation


Operational Excellence:


  • Assist in daily operations: floor presence and opening / closing tasks
  • Ensure CHANEL’s policy, procedures, grooming, and behavior are within the highest standards
  • Check stock levels regularly, participate in inventory management including cycle counts, quality checks, and action any stock issues with stock admin/Boutique Manager
  • Maintain the boutique according to current visual merchandising standards
  • After Sales: Client follow-up and liaising effectively with workshop on specific client needs
  • Punctuality and demonstrating flexibility on schedule as per Boutique’s needs
  • Attendance to all required trainings and efficient completion of all assigned training modules
  • Executing omnichannel client purchases and client follow-up (eg’ Click & collect, CCC emails, etc)


You will bring:


  • Significant and successful Sales experience in a luxury retail environment, preferably with Watches & Jewellery
  • A solid understanding of luxury and passionate about Jewellery
  • Client oriented mindset
  • Strong interpersonal, communication and influencing skills
  • Fluency in English is a must. Arabic would be an advantage.


You are energised by:


  • Strong attraction for a challenge and results oriented
  • Excellent communication skills
  • WFJ environment and its products


Position is based in our Watches and Fine Jewellery Boutique, Dubai Mall.

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