Senior Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

That's our story. Make it your story.

This position reports to

Automation Engineering Manager

Your role and responsibilities

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

Work model: on site

Your responsibilities:

• Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site, interacting with customers, contractors, suppliers, actively participating project meetings and resolving any outstanding technical issues to meet contractual obligations
• Contributing to customer satisfaction by planning and executing service work and projects according to customer order and expectation, clear understanding of sense of urgency and care in the direct area of responsibility
• Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations, coordinating and resolving high level technical issues/questions and providing advice and recommendations both internally and to customers within own area of expertise
• Working with customer identifying opportunities in the installed base improving system performance and operational performance improvements
• Planning and preparing site work for larger project team and managing related subcontractors at site, performing complex field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Providing and creating a team approach to service related activities and offering customers a complete lifecycle approach to product implementation, supporting and ultimate system upgrades and/or evolution, coaching technicians and engineers and supervising complex site activities
• Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities, reviewing all project documents for conformity, safety and quality assurance, supporting project Manager in issuing claims (new scope of work, cost impact, time impact, risk quantifications, etc.)
• Proactively planning and executing work on a first-time right approach with customers and ensuring the job is done on time and on quality, preparing all documents and customer reports to be signed by the customer representative, utilizing all relevant tools, reporting work done in a timely manner and follows up when needed
  
  
  

Qualifications For The Role

• Bachelor’s degree in Engineering
• Overall automation systems understanding, combined with process knowledge in Oil & Gas
• Minimum 10 years’ experience in a similar role and experience in the automation area
• Knowledge of ABB systems eg: Infi90, 800xA, Symphony Plus (S+)
• Knowledge of industrial cyber security and networking solutions for ABB systems
• Experience with Onshore and Offshore Oil and Gas customer especially ADNOC and GCC customers
• Customer interpersonal skills, communication skills and problem solving
• Fluency in English language is mandatory
  
  
  

Benefits

• Retirement plan
  
  

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory


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