Senior Specialist - Performance Reporting

Job Description

This role ensures that operational and business data from various systems—such as TOS (Terminal Operating System), ERP, Gate Automation, and IoT platforms—are transformed into meaningful visualizations and metrics that support data-driven decision-making, ESG objectives, and continuous improvement initiatives.

The position serves as the key interface between Operations, Finance, and Corporate IT, ensuring standardized and reliable reporting across all terminals in the Noatum Ports network.

Responsibilities

Key Responsibilities:

Core Responsibilities:

• Implement and manage the TOS of the organization at global level, including TOS operations and Support infrastructure as per NP HQ and terminal needs along with local IT team/leadership.
• Coordinate with the TOS service provider and Project Team to implement TOS in coordination with NP HQ operations leadership.
• Coordinate with the onsite team and ensure all TOS functions and related testing and training and integration with Enterprise applications (ERP,EAMs, CRMs, HSSE and BI).
• Coordinate with implementation team for the installation of IT components for the necessary TOS operations support like VMT/Tabs and PDS, Weigh Scale , PCS, Customs etc..
• Provide project management and delivery support in line with overall project plan and delivery schedule.
• Ensure the implementation of WLAN , P2P, Wireless across operational area including Yard and Gate which is has stable connectivity for TOS and filed HHT/VMT/PDA operations
• Participate in project meetings to ensure timely reporting to leadership and to ensure project delivery including business apps.
• Communicate & document the project requirements with Digital Cluster and their vendors and technology partners as applicable for timely deliveries, coordinate project implementation and delivery
• Manage TOS support and Project Technical and Fucntional consultant to support required delivery.
• Monitor and maintain all TOS performance, as well as troubleshoot any problems that may arise onsite in coordination with NP HQ IT.
• Comply with NP HQ policies and compliances by ensuring security of all IT systems.
• Manage and ensure the “high availability” of TOS and related business application to support business.
• Manage and support existing applications PorSys, PortOS and CATOS, MOST, Navis N4 and integrations with stakeholders.
• Mange and support TOS hosted On-premise or Cloud Infrastructure and high availability and preventive maintenance
• Ensure proper DRP and BCP in place with RPO and RTO with backup and recovery process.
• Comply with Info/Cyber Security Policies and ensure Zero IT incident.
• Ensure that IT policies and procedures are developed and implemented.
• Working closely with the implementation team to align IT systems with business needs and Shipping Lines and Authority needs.
• Coordinate Service level reviews in coordination with TOS OEM and IT infrastructure Team and Local / Terminal Leadership management.
• Develop and maintain relationships with external stakeholders and the NP HQ and conduct regular review meetings.
  
  

Knowledge & Skills

QUALIFICATIONS

Work Interfaces:

• Experience: Port & Marine Terminals, Logistics TOS background
• Experience in implementing Ports/terminal TOS projects and startup experience along with EPC/construction phase.
• Experience in TOS Systems including IT Infrastructure & Networks; Operations Systems (TOS, & GOS) and Enterprise Systems (ERP,EAMS & CRM) for design integrations
• Proven network in the Port and Marine Terminals Industry
• Change Management Process and Enhancement activites
  
  

Educational and Technical Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field
• Minimum of 10 years of experience in TOS management or a related field from Ports/Terminals or TOS providers
• Strong technical knowledge of TOS systems and related Configurations (Navis N4, TSB, etc..) including IT Infrastructure hardware, software, and network infrastructure.
• Experience in implementing Business Process improvements in line Operations for General Cargo and Container.
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels of the organization
• Ability to keep up-to-date with the latest developments in IT and apply them to the needs of the business
• Experience in managing IT budgets (TOS) and ensuring that spending is within budgetary constraints
  
  

Skills

• Strong expertise and Knowledge of TOS – TSB or Similar like N4
• Knowledge and experience in Virtualization and Hypervisor
• Experience in Technology like Microsoft , Linux , Oracle , CISCO & Altai , Dynamic 365
• Hands on experience in Digital Surveillance (CCTV, T&A and ACS)
• Knowledge of BCP and DRP and associated KPI
• Strong leadership and management skills, with the ability to motivate the team and stakeholders internal and external
  
  

Language Skills:

• Fluency in English is required.
• Knowledge of additional languages is a plus. (Arabic / Spanish)
  
  

Years & Nature of Experience: A minimum of 15 years of experience for the IT Project Manager in Ports and Terminal industry, with at least 10 years in a leadership position, preferably in TOS/Terminal Systems management along with Enterprise business applications.