Service Advisor - Bus | Al-Futtaim Automotive | FAMCO
Al-Futtaim
Date: 1 day ago
City: Dubai
Contract type: Full time

Job Requisition ID: 169762
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview Of The Role
Are you passionate about delivering exceptional customer service in the automotive industry? We are looking for a dynamic and customer-focused Service Advisor to join our Bus Division. In this role, you will be the first point of contact for our valued customers, ensuring their service needs are met with professionalism and efficiency. You will play a key role in achieving service revenue targets and maintaining high customer satisfaction scores.
What You Will Do
You will be part of a high-performing service team within the Bus Division, reporting to the Workshop Manager. The team is committed to delivering top-tier service and exceeding customer expectations, with a strong focus on collaboration and continuous improvement.
What Equips You For The Role
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview Of The Role
Are you passionate about delivering exceptional customer service in the automotive industry? We are looking for a dynamic and customer-focused Service Advisor to join our Bus Division. In this role, you will be the first point of contact for our valued customers, ensuring their service needs are met with professionalism and efficiency. You will play a key role in achieving service revenue targets and maintaining high customer satisfaction scores.
What You Will Do
- Greet customers warmly and record their service requests accurately.
- Provide clear job explanations and cost estimates.
- Prepare job cards and coordinate with workshop teams to ensure timely service delivery.
- Communicate proactively with customers about job status, delays, and approvals for additional repairs.
- Personally deliver vehicles post-service and explain invoices clearly.
- Promote value-added services and contribute to achieving monthly service revenue targets.
- Resolve customer concerns promptly and ensure satisfaction.
- Strong customer handling and interpersonal skills.
- Ability to understand technical issues and explain them clearly.
- Proficiency in MS Office and SAP systems.
- Logical thinking and problem-solving abilities.
- Excellent communication and teamwork skills
You will be part of a high-performing service team within the Bus Division, reporting to the Workshop Manager. The team is committed to delivering top-tier service and exceeding customer expectations, with a strong focus on collaboration and continuous improvement.
What Equips You For The Role
- Diploma or Bachelor’s Degree in Automobile or Mechanical Engineering.
- 3–5 years of experience in an automotive dealership, with at least 3 years as a Service Advisor in Bus or Commercial Vehicles.
- Familiarity with automotive dealer/distributor business processes and ERP systems.
- A customer-first mindset, cultural sensitivity, and a strong sense of responsibility.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Head - Merchandising
Apparel Group,
Dubai
16 hours ago
Job DescriptionAbout the Company6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs,...

Paralegal
Majid Al Futtaim,
Dubai
21 hours ago
JOB TITLEParalegal | Holding | LegalRole SummaryThe Paralegal will support the Legal Operations Manager in performing administrative, paralegal, and legal operations tasks. He or she will be responsible for providing comprehensive assistance to the legal team and will help ensure the smoother operation and efficiency of the legal department.Role ProfilePerform an array of administrative duties related to the legal department,...

Know Your Client Analyst - Associate
Deutsche Bank,
Dubai
1 day ago
Position OverviewDetails of the Division and Team: Operations provides support for all of Deutsche Bank’s businesses to enable them to deliver transactions and processes to clients.A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We...
