Service Desk Support ( L1)
Ceenex Global LLC
Date: 3 weeks ago
City: Dubai
Contract type: Full time
We're Hiring: Service Desk Support (L1)!
We are seeking a motivated and skilled Service Desk Support professional to join our client company in Dubai. The ideal candidate will possess strong technical skills and a customer-oriented mindset to provide effective support for our clients' IT needs.
Role: Service Desk Support (L1)
What You'll Do
Minimum 3 years of experience in service desk
Strong knowledge of Windows operating systems and common applications
Excellent communication skills with a focus on customer service
Ability to work effectively in a fast-paced environment
Familiarity with ticketing systems is a plus
Ready to make an impact? Apply now and let’s grow together!
We are seeking a motivated and skilled Service Desk Support professional to join our client company in Dubai. The ideal candidate will possess strong technical skills and a customer-oriented mindset to provide effective support for our clients' IT needs.
Role: Service Desk Support (L1)
What You'll Do
- Serve as the first point of contact for IT-related queries
- Troubleshoot basic hardware, software, and connectivity issues
- Escalate incidents as needed to L2/L3 support
- Log and track incidents through to resolution
- Communicate effectively with end-users in English
- Provide first-level technical support via phone, email, and chat
- Maintain accurate records of support requests and resolutions
- Collaborate with senior support staff on complex issues
Minimum 3 years of experience in service desk
Strong knowledge of Windows operating systems and common applications
Excellent communication skills with a focus on customer service
Ability to work effectively in a fast-paced environment
Familiarity with ticketing systems is a plus
Ready to make an impact? Apply now and let’s grow together!
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