Service Desk Support ( L1)

Ceenex Global LLC


Date: 1 day ago
City: Dubai
Contract type: Full time
We're Hiring: Service Desk Support (L1)!

We are seeking a motivated and skilled Service Desk Support professional to join our client company in Dubai. The ideal candidate will possess strong technical skills and a customer-oriented mindset to provide effective support for our clients' IT needs.

Role: Service Desk Support (L1)

What You'll Do

  • Serve as the first point of contact for IT-related queries
  • Troubleshoot basic hardware, software, and connectivity issues
  • Escalate incidents as needed to L2/L3 support
  • Log and track incidents through to resolution
  • Communicate effectively with end-users in English
  • Provide first-level technical support via phone, email, and chat
  • Maintain accurate records of support requests and resolutions
  • Collaborate with senior support staff on complex issues

What We’re Looking For

Minimum 3 years of experience in service desk

Strong knowledge of Windows operating systems and common applications

Excellent communication skills with a focus on customer service

Ability to work effectively in a fast-paced environment

Familiarity with ticketing systems is a plus

Ready to make an impact? Apply now and let’s grow together!

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