Service Operations Coordinator

Bühler Group in Dubai, United Arab Emirates is looking for a skilled personnel to join our team as Service Operations Coordinator. This position will be responsible to accelerate the execution of orders to fulfill the forecasted turnover, report out the deliverables & provide operational support for business tools.

This is where you'll excel

• Ensure orders are placed, confirmed, fulfilled, and shipped within agreed-upon timelines, tracked using the appropriate business systems & by collaborating with the delivery managers and shipping teams.
• Consistently provide high-level customer service to both internal and external customers by proactively communicating order updates, requirements, and feedback. Serving as the primary point of contact for customer inquiries and concerns.
• Hold regular meetings or check-ins with relevant internal departments to verify and update turnover forecast figures, keeping all stakeholders informed.
• Actively liaise with customers regarding overdue account receivables and take action to ensure Accounts Receivable (AR) balances are minimized.
• Ensure all required reports are accurately prepared, submitted and uploaded punctually to the appropriate teams, internal databases, and/or network platforms.
• Manage the Dashboards and Scorecards
• Provide ongoing operational support and conduct training sessions for business tools to ensure effective user adoption and problem resolution.
• Address ad hoc support tasks promptly as they arise, demonstrating adaptability and prioritizing business needs.
  
  

These are the skills you'll need

• Bachelor's degree in any discipline.
• Minimum of 3-5 years' working experience in the field of specialization.
• Proficient in MS Office.
• Fluent communication skill in English language.
  
  

Questions? We are happy to answer them!

Neha Shetty

Talent Acquisition & Mobility Lead Middle East and Africa Region

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Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.