Service Support Analyst

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

Desktop Support Engineer

Dubai Office - Hybrid: 4 days in the office, 1 day working from home

The Department

The Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

The Position

The post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. There is an expected regular amount of travelling to remote offices, sometimes at short notice.

Reporting To

This role reports directly to the Head of IT Services

Duties/Areas Of Responsibility

The position will involve the following areas of responsibility;

• Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices
• Provide local and remote desktop support to 1700+ users in 38 Global offices
• Setting up and configuring new laptops and desktops
• Assisting with on/offboarding process in accordance with HR & IT requirements and procedures
• Provide IT-based training to internal end users
• Completing internal user moves
• Creating purchase requisitions for IT hardware/software
• Undertake small to medium-sized IT projects as instructed to
  
  

Other

• Prepare documentation where appropriate
• Provide assistance and support to colleagues in IT-related matters
• Ensure that a high level of customer service and support is provided to all internal and external customers at all times
  
  

Required Experience

• 2+ years of relevant experience in an IT support role in a Corporate or Professional environment
• Good level of understanding of the Windows OS
• Good level of understanding of networking and cloud technologies
• Google’s Workspace suite of applications and products
• VoIP technologies
• MS Office suite of products
• Business fluent in written and spoken English. Other languages are desirable but not required.
  
  

Desirable Experience

• Linux, Mac OS X and Chrome OS
  
  

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.