Soft Services Manager

Miral Experiences


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

Job Overview:

  • Manage soft services service providers/contractors for namely; Cleaning (Internal and External),
  • Landscaping, Pest Control, Hygiene, Lab Testing and Waste Management; in order to achieve our Core
  • Service Standards.
  • Enforce all local codes and best practices in regards to cleaning, chemical usage, waste disposal and environmental action in order to ensure a clean and safe environment.
  • Ensure a safe, clean and hygienic environment for guests and colleagues.
  • Manage preventative and reactive maintenance activities undertaken by the service providers.
  • Manage additional service requests related to soft services.
  • Ensure KPI target(s) for self, division and department are met.
  • Review service provider(s) performance and provide monthly reports to the Director of General Services regarding their compliance against predetermined/contracted SLAs and KPIs.
  • Manage emergency situations that may arise in order to minimize possible commercial loss, revenue leaks, damage, loss or injury to human life or company property.
  • Deliver operational support for special events in order to achieve set goals and targets.
  • Manage operational schedules to ensure compliance with labor law/proper operational staffing levels.
  • Ensure sustainable operational readiness of the different facilities.
  • Chair or attend division meetings on a regular basis.
  • Manage Division P&L, periodically meeting with Finance and/or Director of General Services to discuss
  • Expenditure vs. Budget.
  • Monitor "Guest Satisfaction" results and "Mystery Shopper" to enhance Guest's experience.
  • Ensure smooth operations of the facilities on a daily basis.
  • Continuously motivate and promote harmony through the department among all the colleagues and external service providers.
  • Make decisions regarding soft services in a timely manner.
  • Oversee and/or implement cost saving program in order to reduce overall operational costs.
  • Manage the manning productively in order to achieve the most efficient use of labor and reduce the costs.
  • Ensure actual expenses do not exceed the division's budget.
  • Assist and/or develop the departmental budget annually.
  • Develop and achieve division and Company objectives, action plans and KPI in order to support the Company in achieving the Executive Strategic Plan
  • Ensure strict compliance with the departments/division's; processes, policies, procedures and forms in order to structure the division and assist colleagues in their operational needs.
  • Be a positive, consistent and fair role model at all times ensuring high standards of practice are maintained while motivating, influencing and supporting other to accomplish personal, departmental and Company goals.
  • Coordinate and communicate relevant information with colleagues in order to improve internal communication within the division and Company.
  • Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth.
  • Coach/Train Contribute in the Company's vision to "Create Smiles"

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