SP Admin Assistant
IDP Education Ltd
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
Learn more at www.careers.idp.com
Role purpose
Provide high quality and professional customer service to students, clients and all other visitors or guests of IDP offices. Assist in maintaining effective administrative and office systems to ensure the smooth running of the office operations. Provide comprehensive administrative support to IDP staff with a strong focus on quality and accuracy.
Key accountabilities
Customer Service
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
Learn more at www.careers.idp.com
Role purpose
Provide high quality and professional customer service to students, clients and all other visitors or guests of IDP offices. Assist in maintaining effective administrative and office systems to ensure the smooth running of the office operations. Provide comprehensive administrative support to IDP staff with a strong focus on quality and accuracy.
Key accountabilities
Customer Service
- Welcome visitors and guests in a friendly and professional manner and direct them to appropriate IDP staff.
- Register walk-in and call-in students on IDP’s Client Relation Management (CRM) system and assign these contacts to counsellors.
- Answer all incoming calls from the main office content number and redirect them to IDP staff as required.
- Monitor the generic office email account and distribute messages received to appropriate staff or other offices as needed.
- Support counselors in submitting university applications.
- Respond to student queries on the phone or WhatsApp.
- Assist in the planning and preparation of meetings, conferences, and conference telephone calls.
- Prepare and maintain marketing and other materials required for conferences or events.
- Maintain updated copies of procedures manuals, forms, and templates for use in the office.
- Arrange outgoing courier and mail pickups.
- Assist with other administrative support tasks as directed by the IELTS Test Center Administrator or Office Manager.
- Customer service-oriented
- Good communication and problem-solving skills.
- Committed to hard work and continual learning.
- Effective verbal and listening.
- Word processing programs at a highly proficient level.
- Time management skills.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Learning & Development Senior Specialist JOB
Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi),
Abu Dhabi
19 hours ago
Job Title: Learning & Development Senior SpecialistRole Purpose: Design, develop, implement, and measure learning and development programs ensuring that all programs are customized to DCT’s specific requirements and achieve the desired benefits.Key Responsibilities:Learning and Development Planning: Identify DCT employees’ training needs in coordination with sectors/departments to obtain a concise training needs Inventory. Analyze and identify organizational needs and develop Learning...
Duty Manager ( Female)
Dusit Doha Hotel | Dusit Hotel & Suites - Doha,
Abu Dhabi
1 day ago
Job DescriptionPRIMARY RESPONSIBILITIES During their duty the Duty Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Group Coordinator, Operator and Business Centre. The Duty Manager will be available at the Hotel 24 hours a...
Supervisor – Front Desk ( Female)
Dusit Doha Hotel | Dusit Hotel & Suites - Doha,
Abu Dhabi
1 day ago
Job DescriptionPRIMARY RESPONSIBILITIES: Ensure the staff’s knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions. Ensure the smooth handling both FIT guests and group check-outs according to standard & procedures. Maintain the staff punctually and document the attendance record. Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational. Complete requisitions...