Spa Therapist - Jumeirah Marsa Al Arab

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Spa Therapist (based in UAE) to join our Wellness team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• To provide excellent therapy services to guests by recommending correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices, to ensure they always receive enchanting, immersive health and wellness experiences
• Examine treatment rooms before beginning a treatment to ensure they are fully set up, equipped, and in line with the established standards
• Inspect all areas of the Spa and treatment rooms to ensure their cleanliness so that guests are provided with a clean and comforting experience.
• Provide a clean, safe, and hygienic environment within the Spa in line with standard documentation, sequence of services, SOPs etc., thus adhering to local regulations.
• Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service
• Be ready to receive the guests and ensure medical questionnaires and other details(wellness history, allergies, dislikes etc..) are read prior to the treatments and appropriate therapy is provided leading to pleasing guest experience
• Assist in keeping accurate written record of treatment and products used in view of repeat guests to ensure these are readily available when guests arrive for their treatment
• Replenish all items in the Spa to ensure the necessary inventory level is always maintained
• Ensure any member and guests’ complaints or queries are followed through in an effective, professional, and timely manner
• Seek customer feedback, questions, and concerns to ensure issues or complaints are escalated to enable long-term improvements in the products and services
• Perform related tasks and duties as assigned and deemed responsible by reporting manager
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Adhere to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years of work experience as a Spa Therapist preferably with an international luxury hospitality company
• Professional health therapy qualification
• Strong customer service orientation
• Adaptability and appreciation of cultural diversity
• Knowledge in spa treatment and health treatments
• Ability to make guests feel relaxed and provide an immersive wellness experience

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, excellent leave and health care package including dental coverage, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.