Specialist - Training

Job Scope

The Specialist - Training is accountable for designing, delivering, and managing training programs to ensure concerned stakeholders are equipped with the knowledge and skills needed to perform their roles effectively. S/He will collaborate with various stakeholders to develop engaging training programs, assess effectiveness, and ensure a culture of continuous learning.

Main Duties And Responsibilities

• Develop and maintain an annual training plan, providing regular updates and blueprints to concerned managers.
• Create and assign weekly training plans for teams, ensuring that deadlines are met.
• Monitor learning platform activity, tracking employees progress and addressing participation or engagement gaps.
• Adapt and extract content from internal and external sources to ensure alignment with industry trends and company-wide changes.
• Collaborate with concerned LoBs management to tailor trainings and ensure alignment with business objectives.
• Deliver in-person or virtual training sessions for various business needs, including product knowledge, sales skills, and operations procedures.
• Develop training videos, guides, and other resources to support new products, procedures, or business initiatives in coordination with the L&D when needed.
• Develop and deliver onboarding training programs for new joiners, ensuring that they are equipped with the knowledge and skills needed for their roles.
• Regularly update the training materials for new product and procedure instructions, and maintain accurate and up-to-date training guides and reference materials and other resources to support employee learning.
• Track and report training participation, progress, and completion rates to ensure alignment with learning plans.
• Report any issues, discrepancies or concerns related to the training programs to the direct Manager.
• Collect feedback from staff through surveys after training sessions to assess and continually improve training quality and effectiveness.
• Conduct assessments, and follow-up activities to measure effectiveness of training programs.
• Ensure all training certifications, where applicable, are maintained through the appropriate recertification processes.
• Promote a culture of continuous learning by encouraging the employees to engage with available training resources and development opportunities.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

1 to 3 years of experience in training

Qualifications/Skills

Good presentation skills

Learning Technologies

Training Program Design & Delivery

Training Development

Product/Service Knowledge

Good English is required, Arabic is a plus