SUPERVISOR

As an Outlet Supervisor at Capital Motion, you will be responsible for overseeing daily operations, ensuring exceptional guest service, and supporting team performance. You will act as a key link between management and frontline staff, ensuring that service standards, cleanliness, and operational efficiency are consistently maintained. This role requires strong leadership, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities

• Supervise and coordinate daily outlet operations to ensure smooth service flow.
• Monitor staff performance and provide guidance, support, and feedback.
• Ensure all team members adhere to company policies, grooming standards, and service protocols.
• Assist in scheduling shifts and managing staff attendance and productivity.
• Maintain high standards of cleanliness, organization, and safety across the outlet.
• Handle guest inquiries, complaints, and special requests with professionalism and care.
• Support inventory control, stock rotation, and requisition processes.
• Collaborate with kitchen and service teams to ensure timely and accurate order delivery.
• Conduct pre-shift briefings and participate in training sessions.
• Ensure compliance with health, safety, and hygiene regulations.
  
  

Guest Service Excellence

• Lead by example in delivering warm, attentive, and personalized service.
• Resolve guest concerns promptly and effectively to ensure satisfaction.
• Promote a welcoming and positive atmosphere for guests and staff alike.
• Monitor guest feedback and suggest improvements to enhance service quality.
  
  

Teamwork and Communication

• Foster a collaborative and respectful team environment.
• Communicate clearly with all departments to ensure operational alignment.
• Motivate staff to achieve performance goals and uphold brand standards.
• Assist in onboarding and training new team members.
  
  

Qualifications

Qualifications Skills

• Minimum 2–3 years of supervisory experience in hospitality or F B.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of service operations and guest relations.
• Ability to multitask and remain calm under pressure.
• Proficiency in POS systems and basic administrative tasks.
• Professional appearance and grooming.
• Flexibility to work shifts, weekends, and holidays.
  
  

Physical Requirement

• Ability to stand and move for extended periods.
• Capable of lifting and carrying items up to 25 lbs.
• Perform physical tasks such as bending, reaching, and climbing stairs.
• Manual dexterity for handling trays, utensils, and POS equipment.
  
  

Additional Information

• The work location is Yas Bay, Waterfront, Yas Island, Abu Dhabi.
• Please ensure you are willing and able to work within the Abu Dhabi area before applying.