Supervisor – Front Desk
Dusit Thani Mactan Cebu
Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
Job Description
PRIMARY RESPONSIBILITIES:
PRIMARY RESPONSIBILITIES:
- Ensure the staff’s knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
- Ensure the smooth handling both FIT guests and group check-outs according to standard & procedures.
- Maintain the staff punctually and document the attendance record.
- Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
- Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
- Prepare 2 weekly schedules in accordance with the level of business.
- Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
- Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
- Maintain healthy working environment and good relationship within department.
- Pre-assign the room in the computer and follow through on designated requirements.
- Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.
- Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
- Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
- Check all discrepant rooms and resolve.
- Review status of unfinished assignment and follow up action with oncoming supervisor.
- Monitor cashiering procedures:
- Process adjustments, paid outs, corrections, miscellaneous charges.
- Foreign currency exchange
- Post charges, split charges, transfer charges
- Settle guest account
- Close cashier
- Balance cashier summary
- Complete the remittance envelope
- Ensure the telephone is answered within 3 nights with a proper telephones antiquate.
- Maintain a high standard of personnel appearance & hygiene at all times.
- Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.
- Handle requests for late check-outs according to established hotel procedures.
- Ensure Group Check-in/outs are handled properly according to established hotel procedures.
- Ensure that traces are resolves and documented.
- Monitoring of house bank in Front Office and ensure that all banks are intact.
- Monitoring safely deposit box procedures inventor the keys and check the record.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Bachelor degree in Hotel Management or relevant degree.
- Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
- Familiar with yield management and cost controls
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
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