Team Lead - Account Management

Property Monitor is the UAE's leading real estate technology and market intelligence platform, recently acquired by Dubizzle Group. At Property Monitor, we empower developers, brokers, investors, and property professionals with authoritative data and powerful analytics, enabling them to make faster, smarter, and more informed decisions.

As part of Dubizzle Group, we are alongside five powerhouse brands - including market-leading platforms like Bayut and dubizzle trusted by over 123 million monthly users. Together, these brands shape how people buy, sell, and connect across real estate, classifieds, and services in the UAE and broader region.

As a Team Lead - Account Management, you will be responsible for overseeing the Account Management function within Property Monitor whilst also maintaining individual account responsibility. You will also be the stakeholder for the training and will have a direct report within this function.

In this role, you will:

Account Management:

• Lead and manage a team of Account Managers responsible for post-sales relationships with real estate brokerage clients
• Take ownership of the accounts assigned with both individual and team targets
• Ensure clients are achieving success with the platform, focusing on adoption, satisfaction, and retention
• Develop strategies to support upsell, cross-sell, and renewal opportunities across the client base
• Serve as a senior point of contact for key accounts, providing strategic support and relationship management
• Analyse usage trends, feedback, and performance data to inform engagement plans
• Collaborate with Sales, Product, and Support teams to ensure a seamless client experience
• Work with Sales Support / Internal Sales to assign low ticket renewals and also arrange cover where required

Training Oversight:

• Oversee and support the delivery of in-person and virtual training programs for both new and existing clients
• Manage the Training Manager and/or training team, ensuring delivery quality, consistency, and alignment with client goals
• Ensure training materials and sessions are up to date, client-centric, and tailored to different user personas
• Introduce scalable onboarding workflows to improve client ramp-up time and long-term engagement
• Monitor training effectiveness and client feedback to continuously improve educational content and delivery

• A minimum of secondary education. A bachelor's degree is preferred.

• Valid UAE license required
• 5- 7 years of proven track record of success in the UAE market, demonstrating strong sales, relationship management and leadership abilities
• Real Estate Experience preferred
• Excellent knowledge of sales processes
• Continuing to build knowledge of the business, financials, products/services, the market and account needs
• Ability to deliver an excellent customer experience
• Excellent communication and negotiation skills
• Flexibility to learn new products over time
• Leadership & Management skills
• Entrepreneurial spirit and drive
• Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas

• A fast paced, high performing team
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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