Team Leader - Butler - Jumeirah Marsa Al Arab

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.

About the Job:

An opportunity has arisen for a Team Leader to join the Butler team in Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Lead the butler team in delivering personalized service by acting as the primary contact for VIP and suite guests, ensuring seamless communication with all departments.
• Supervise daily operations, ensuring that all guest requests, from simple to complex, are handled promptly, professionally, and with attention to detail.
• Welcome guests personally upon arrival in the lobby or designated areas, and maintain a visible presence throughout their stay.
• Proactively anticipate guest needs and guide the team to respond with efficiency, discretion, and courtesy.
• Support guests with information about hotel services, dining options, resort facilities, and current events, while driving upselling opportunities across the property.
• Lead the team by example by demonstrating compassion, honesty, and integrity.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Two years of experience in the same role with a luxury 5-star property; experience in F&B is desirable.
• Fluent in English and an additional language (Russian and European languages are desired).
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Strong interpersonal and communication skills, experience leading a multicultural team.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.