Team Leader Silk - Dubai Mall

Hermès


Date: 12 hours ago
City: Dubai
Contract type: Full time
Responsibilities

People development and team management

  • Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs.
  • Motivate team member with individual recognition via sales results, customer experience results, métier management and customer relationship management.
  • Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts.
  • Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development.
  • Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team
  • Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines.
  • Proven ability to deliver commercial results through strategic floor and appointment-based selling.
  • Proactive in motivating and supporting the team to achieve individual and collective goals.

Sales and Service

  • Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target.
  • Ensure a high standard of customer service and experience.
  • Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers.
  • Organize and animate qualitative, energetic and relevant morning briefing on a regular basic.

Operations

  • Be present in the selling floor as manager on duty to oversee daily store operation. Assist team whenever required in the selling process or in any other operation.
  • Ensure the store operation standards of his/her perimeter: stock management and CRM.
  • Complete the Daily Sales Report accurately with qualitative feedback when required.
  • Organize and manage breaks and staff roster to ensure adequate floor coverage.

Product

  • Always ensure and maintain a neat and tidy visual merchandising.
  • In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.
  • Be responsible for market updates and give buying advises to store manager.

Profile

  • Extensive experience in the fashion industry, with a strong understanding of trends and market dynamics.
  • Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales.
  • Consistently polished and well-presented, embodying professionalism and brand standards.
  • Over 3 years of experience in luxury brands, with a deep appreciation for the sector.
  • Minimum 2 years’ experience in a supervisory role within a luxury sector.
  • Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.

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