Team Manager

Job Responsibilities

The Team Leader is a professional leader of the assigned product category and is able to enhance the team development and performance and support the customer journey in order to ensure the achievement of quantitative and qualitative goals assigned to the reference department.

Responsibilities:

Sales

• Reflects the Company image in terms of standing and ensures that the team is aligned as well
• Is responsible for the keeping his/her team up-to-date with regard to the course of the department under his/her responsibility
• Is responsible for the sales maximization of his/her department and the achievement of the purposes, collaborating with the Store Management team
• Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager
• Is responsible for keeping the department organized and tidy, according to the Loro Piana standards
  
  

Client management and CRM

• Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients
• Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana
• Ensures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image
  
  

Team management

• Supports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team
• Supervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellence
• Assist management in mentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance app
• Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations
• Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload
• Ensures that the team under his/her responsibility respects all the internal procedures
  
  

Product

• Ensures that the image of the reference department and the product cure are always aligned to the Brand DNA
• Ensures that the team of his/her department is always sensitive regarding product management and its care
• Works closely with the corporate merchandising team to identify weekly, month and seasonal needs of each business line with their department. Has the ability to measure and track performance of each sku by maintaining and owning sell through reports and weekly recaps regarding best sellers and slow movers
• Provides consistent qualitative feedback on seasonal product to assist in curating buys appropriate for the market. Has a strong understanding of overall penetration of business by each category line within his/her department
  
  

Visual

• Is responsible for keeping the department displays neat and for overseeing the product rotation
• Promptly informs the Store Management team and the VM Specialist about displays and windows impact on sales
  
  

Profile

• Relevant previous work experience in a luxury boutique
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Loro Piana products and Brand
• Deep knowledge of the clothing and accessorize in luxury
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
• Fluent English, both spoken and written; other languages are a plus
  
  

Additional Information

Stock

• Optimizes the department stock management in order to arrange the stock in a functional way for the sale purposes always liaising with the reference employee
  
  

Analyzes the sales on the basis of the Company reports and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team