Technical Consultant

CM.com


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Description:

Key activities and responsibilities include (but are not limited to):

  • Articulating business and technical value of our solutions and products
  • Positioning technical solutions in competitive scenarios
  • Being able to solve diverse client issues in an innovative way
  • Liaise with our HQ and worldwide offices
  • Remove (technical) barriers and motivate (remote) teams
  • Technical sales (presales) activities for the Middle East Region region including
  • Delivering demos
  • Creating and delivering solution presentations
  • Creating POCs
  • Respond to RFPs & RFIs.
  • Projects’ delivery includes
  • Kick-off meeting
  • Planning
  • Delivering scope
  • Perform UAT for project closure and start Post support phase.
  • Etc…
  • Post sales support
  • Identifying scope of shared issues.
  • Solve issues that are on project implementation level
  • Communicate the issue with internal stakeholders in case it is outside implementation scope
  • Etc…

Requirements:

  • Self-motivated and the ability to network across remote teams
  • Ability to articulate solutions and products to both technical and business audience
  • Good presentation skills
  • Strong in (technical) written and verbal communication
  • Must take pride in their work and have a can-do attitude.
  • Integration experience

What we see as a plus

  • Previous experience in CX solutions, CPaaS and/or SaaS.
  • Experience in a B2B technical support role or technical sales role, preferably for a CX company.

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