Technical Consultant
CM.com
Date: 1 day ago
City: Dubai
Contract type: Full time
Job Description:
Key activities and responsibilities include (but are not limited to):
Key activities and responsibilities include (but are not limited to):
- Articulating business and technical value of our solutions and products
- Positioning technical solutions in competitive scenarios
- Being able to solve diverse client issues in an innovative way
- Liaise with our HQ and worldwide offices
- Remove (technical) barriers and motivate (remote) teams
- Technical sales (presales) activities for the Middle East Region region including
- Delivering demos
- Creating and delivering solution presentations
- Creating POCs
- Respond to RFPs & RFIs.
- Projects’ delivery includes
- Kick-off meeting
- Planning
- Delivering scope
- Perform UAT for project closure and start Post support phase.
- Etc…
- Post sales support
- Identifying scope of shared issues.
- Solve issues that are on project implementation level
- Communicate the issue with internal stakeholders in case it is outside implementation scope
- Etc…
- Self-motivated and the ability to network across remote teams
- Ability to articulate solutions and products to both technical and business audience
- Good presentation skills
- Strong in (technical) written and verbal communication
- Must take pride in their work and have a can-do attitude.
- Integration experience
- Previous experience in CX solutions, CPaaS and/or SaaS.
- Experience in a B2B technical support role or technical sales role, preferably for a CX company.
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