Technical Service Specialist

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
  
  

Technical Service Specialist

Our Diagnostics business is looking for an Technical Service Specialist based in UAE

About Diagnostics Division

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

As Technical Service Specialist, you'll primarily be responsible to perform installing, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area.

Will work in a defined territory and be able to take extra projects within the service organization as requested by Service Manager within and outside the country/region.

What You'll Do-

Products/Strategy planning responsibilities:

Should have knowledge of Bio Medical Instruments and their functionality, be able to demonstrate all operational capabilities of the instruments.

Sales Activity Responsibilities

Responsible to achieve Service Sales Target as assigned.

Projects Implementation Responsibilities

• Always represents Abbott in a professional manner to develop and preserve a favorable customer relationship and achieve customer satisfaction.
• Supports colleagues within department and cross-functionally once needed and ensures success by consultation, coaching and counseling once needed.
• Performs emergency repair and preventative maintenance at customer site.
• Performs modification and engineering updates at customer site.
• Gives customers instructions on how to change instrument parts, on how to apply the instrument related software.
• Prioritizes service calls within assigned area.
• Prepares detailed documentation of each service call. Sells service agreement & renewals.
• Troubleshoots problems associated with the instrument, operator and any application.
• Identifies situations creating customer dissatisfaction and implements corrective action to resolve
• Implements major product upgrades relative to their assigned product group
• Work as technical coordinator and advisor for specific product group
• Monitor the Spare parts usage and inventory for his product and as per Abbott standard.
• Create ideas and action plan to improve the Service department and customer satisfaction.
• Act proactively and self-driven by utilizing Active Sense Technology tools to ensure productivity and drive efficiency in labor and Spare Parts utilization.
• Ensures that all activities are performed in compliance with quality system requirements.
  
  

General Responsibility

To comply with company policies and procedures and maintain quality ethics goals.

Accountability

Impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share and product sales.

Required Qualifications

• Bachelor’s Degree of Bio-medical engineering.
• 5-10 years of experience in related field (Abbott Instruments Experience is an advantage)
• Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic, mechanical and chemical knowledge and or a proven track record in a similar position, supported by management and customer references.
• Successful engagement with customers, specifically key stakeholders and lab staff.
• Strong experience and process skills of the business functions service delivery.
• Strong communication skills.
• Coaching and training skills.
• Strong experience in use of analytical too ls and software
  
  

Competencies

Know The Business

Understand both customers and market. Decision based on facts on logical experience. Identifies problems and trends.

Drive For Results

Sets higher goals and achieves with quality. Focus on performance indicators. Assessment and self-assessment knowledge.

Innovation

Establish innovative ideas and programs to increase customer satisfaction and service department effectiveness.

Teamwork

Create a Positive Teamwork environment within Service Department plus Sales and Marketing to synchronize efforts of achieving company goals.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.