Technical Support Officer (FinTech)

Reluna is a next-generation financial technology company focused on building intelligent solutions for wealth and asset management. We work at the intersection of finance, technology and client experience – and we are growing fast.

We are seeking a Technical Support Officer to lead our client support function. This role is responsible for managing day-to-day technical issue resolution for our corporate clients with support of a junior resource. The ideal candidate is proactive, extremely detail-oriented, and comfortable acting as the bridge between clients, product teams, and developers.

Key Responsibilities:

• Act as first point of contact for client-reported bugs, platform issues, and technical queries
• Troubleshoot, document, and escalate issues to relevant internal teams
• Maintain accurate ticketing records and ensure timely follow-up and resolution
• Provide clear, client-friendly communication throughout issue lifecycle
• Supervise and mentor 1 junior support team member, assigning and reviewing tasks
• Monitor performance metrics and escalate high-priority incidents as needed
• Collaborate with product and engineering teams to support root cause analysis
• Contribute to building a knowledge base and refining support processes

Requirements:

• 4+ years in technical support, helpdesk, or client success roles, preferably in fintech or SaaS
• Experience managing or mentoring junior staff
• Familiarity with support tools such as Jira, Zendesk, or Freshdesk
• Strong technical troubleshooting skills and the ability to explain complex issues simply
• Attention to detail and strong written communication skills
• Comfortable navigating dev tools (browser console, logs, etc.) to replicate errors
• Fluent in English; Russian is a plus
• Based in the UAE.

Desirable:

• Basic knowledge of APIs, integrations, or platform architectures
• Startup or scale-up experience is an advantage.

What We Offer

• Opportunity to work at the cutting edge of fintech and digital wealth management
• Fast-paced and international working environment
• A collaborative and supportive team culture
• Competitive compensation and benefits package
• Career growth potential in a scaling organisation.

Why Join Reluna?

At Reluna, you’ll be part of a forward-thinking team passionate about redefining the wealth management space. We value initiative, innovation, and collaboration.

How to Apply

Please submit your updated CV in English. Due to the volume of applications, only shortlisted candidates will be contacted.