Technical Support Specialist

GatedTalent - Connecting Top Executive Search Firms And Executives


Date: 2 weeks ago
City: Dubai
Contract type: Full time
An organisation is searching for a Technical Support Specialist, please see some of their job details below.

Responsibilities


  • Provide technical assistance and support to end-users regarding software and hardware issues.
  • Diagnose and troubleshoot technical issues, including network connectivity problems.
  • Escalate unresolved issues to the appropriate team or higher level of support.
  • Install, configure, and update software applications and operating systems.
  • Set up new user accounts and profiles and assist with password resets.
  • Perform regular maintenance of systems and ensure software updates are applied promptly.
  • Develop and maintain technical documentation and create knowledge base articles.
  • Assist with IT projects, such as system upgrades and new software implementations.
  • Train end-users on how to use software and hardware effectively.
  • Provide excellent customer service and ensure all technical issues are resolved in a timely manner.
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication skills to effectively interact with customers and resolve technical issues.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) preferred.
  • Strong problem-solving abilities and a customer-oriented approach.


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