Telephone Operator

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.

As a Telephone Operator, you will play a key role in delivering exceptional guest experiences through efficient and courteous communication.

Key Responsibilities

• Provide a warm, helpful, and informative service over the phone.
• Handle all guest requests professionally and in a timely manner.
• Update guests’ needs and requests accurately in their profiles.
• Take every opportunity to exceed guest expectations.
• Contribute to creating an excellent experience for all guests.
  
  

About You

• Proven experience as a Telephone Operator or in a similar role within a luxury or 5-star hotel environment.
• Proficient in Microsoft Office Suite and knowledgeable about call center operations.
• Communicates fluently in English (and local language).
• Detail-focused, guest-oriented, and enjoys problem-solving with a can-do attitude.
• Strong interpersonal skills with solid written and verbal communication abilities.
• Takes pride in being a hotelier and enjoys interacting with people.
  
  

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
• We are an equal opportunity employer.
  
  

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.