Trade Operations Officer

Job Description

About the Company

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

What You Will Be Doing

Processing Specialist processes trade transactions involving complexity, using structured procedures and offers preliminary analysis. Acts as a technical point of reference within the delegated authority level and the role therefore requires both technical as well as process know-how, knowledge of complex practices and procedures and adequate problem-solving skills. Must be well versed with Bank’s set guidelines and SIM and also the guidelines issued by the International Chamber of Commerce (ICC) related to the Documentary Credits, Collections, Reimbursements and Guarantees. Is required to resolve routine problems related to the regular transactions/tasks through interfacing with both internal and external parties. The role also provides technical supervision and guidance to others within the section to ensure sustainable efficiency and accuracy.

Job holder must possess English language skills with good typing skills. Processors assigned to Arabic transactions; the job holder must possess Arabic language skills together with good typing skills

Primarily accountable for accurate and timely completion of all transactions both standard and complex in nature, within SLA. Ensure healthy maintenance of assigned work queues by constant monitoring of work queues. Responsible for timely completion of activities like a) Reconciliation of EE/Finacle, FBD/FBP & Suspense accounts b) Clearance of NOSTRO entries and c) closing of non-actionable packs after going through history of transaction

• Read and familiarize with PFD, SOP, DOA and other circulars / guidelines in force.
• Activities involving Single Release may be assigned from time to time depending on the skillset.
• Develop multi skill abilities
• Report suspicious transactions
• Escalate errors and mistakes noticed
• Strict adherence to Compliance/AML guidelines
• Highlight process/activity considered risky for ORCA reporting
• Ensure no process is changed without approval and proper documentation
• Code of Conduct must be adhered to and Office decorum maintained at all times
• Attend and complete training/on-line courses assigned
• Maintain housekeeping and health check
• Daily Que monitoring and timely escalation
• Report irregularity, if any, noticed in process/system/staff
• Must participate in LEAN initiatives
• Process trade finance transactions by applying up-to-date knowledge of procedures and practices relevant to own area of work in order to ensure accurate work completion and compliance.
• CUBK/FRS instructions & information captured in EE/BPM notes page, Approval notes etc. must be carefully read, interpreted and applied to transactions.
• Strict adherence to DOA and HO circular guidelines while processing transactions
• To achieve highest level of Accuracy while delivering services to customers has to contact Customer, CBU / Branches for additional information / approvals.
• Adhere to compliance and control policies / procedures when performing tasks to ensure there is no violation of various internal guidelines, policies, or sanctions / regulations. Specific mention on accurate data entry of Compliance related fields
• Address and resolve day-to-day problems and queries raised by internal / external customers in order to achieve timely and satisfactory outcome.
• Prompt attention to calls and emails
• Ensures that all processing services are executed accurately and timely in order to deliver service to customers (internal / external) as per stipulated standards.
• Effectively communicate at all levels including with the customers and the staff
• Special note to timely escalation all errors and customer complaints to TL or Risk Team
  
  

What We Are Looking For

• Good knowledge of Trade transactions and trade products including documentation, together with knowledge of all ICC publications
• Decision making skills within the guidelines
• Good knowledge and typing skills essential.
• Knowledge of Arabic typing is essential if job involves processing of Arabic Guarantees
• Industry-1 to 3 years in Bank / FI
• Regional -1 year
• Functional -2 years in Trade Finance
• Numerate and computer literate; analytical thinking
• Team player / interpersonal relations
• Skills of ensuring that procedures are explicitly adhered to and deadlines are achieved without sacrificing quality
  
  

What We Offer You

• Competitive salary package.
• Strong emphasis on work-life balance and employee wellbeing.
• Access to world-class Learning & Development platforms for career growth.
• Generous annual leave and comprehensive Private Healthcare coverage.
• Preferential banking facilities for employees.
  
  

Why Join Us

At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD services team.