Trainee- Customer Care

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

What You'll Be Doing

Our Customer Care Trainee is primarily customer experience oriented and will be involved in creating and building relationship with our customers through managing their enquiries, waiting list, preferences, etc. Most importantly, they will provide exceptional service levels to ensure that our customers enjoy the best shopping experience when getting in touch with us.

• Ensure client confidentiality in adherence with company policies for data protection and security
• Ensure adherence to in-house processes and procedures
• Work closely with other internal stakeholders to ensure issues affecting customer orders or returns are resolved to ensure seamless shopping experience
• Identify ways to personalize the experience of every customer, whenever possible
• Deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
• Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels Systems and Procedures
  
  

What You’ll Need To Succeed

• Previous sales and retail experience/ knowledge, preferably in a luxury environment (luxury fashion, department store, high-end travel and leisure)
• Excellent communication skills (English and Arabic)
• Flexible attitude and positive approach
• Self-motivated, proactive and energetic
• Team player
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.