Trainer - Contact Center ( Bilingual - English/ Arabic )
Concentrix
Date: 4 days ago
City: Dubai
Contract type: Full time

Job Title:
Trainer - Contact Center ( Bilingual - English/ Arabic )
Job Description
The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Essential Functions/Core Responsibilities
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1581851
Trainer - Contact Center ( Bilingual - English/ Arabic )
Job Description
The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Essential Functions/Core Responsibilities
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
- A bilingual English (B2+ level) and native Arabic speaker.
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1581851
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Food and Beverage Runner
Fairmont Hotels & Resorts,
Dubai
10 hours ago
Company DescriptionA unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.Job DescriptionReporting to Assistant Outlet Manager, responsibilities and essential job functions include but are not limited to the following:Provide a friendly, courteous and professional service at...

Vice President ALL Brand & Marketing, MEA APAC
Accor,
Dubai
14 hours ago
Company DescriptionJoin the Accor Group, an ecosystem of over 5,500 hotels,10,000 restaurants, and lifestyle destinations in 110 countries.As one of our 5,000+ Corporate Heartists, come pursue your passion to the vibrant rhythm of the hospitality industry.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on...

Packer and Warehouse Worker
ROSEN,
Dubai
16 hours ago
Location: Dubai, Jabel Ali Free ZoneApply nowROSEN Middle East in Dubai - Jabel Ali Free Zone. SPECIALIZED IN PIPELINE INSPECTIONWhat you can expect Packers are worker who prepare finished items for packaging, shipment, or other warehous organizing tasks. They do so by checking that the items they need to pack are present before wrapping them secrurely according to Company standards...
