UAE National Partner Services Assistant

Looking to join the most innovative digital eCommerce team in the Middle East? Ounass is the region's ultimate luxury destination, offering an exceptional range of fashion, beauty, watches, homeware, and jewelry for discerning customers.

As a proudly homegrown platform, Ounass is rooted in innovation and a passion for excellence. Our dynamic and inclusive culture drives us to be the Middle East's leading luxury technology platform. Based in Dubai, and as part of the prestigious Al Tayer Group, our diverse team of 300+ professionals from over 40 nationalities collaborates to redefine the future of luxury eCommerce.

We are currently seeking a superstar Partner Services Assistant - UAE National looking to thrive within our Planning team. If you are passionate, ambitious, and ready to be part of a fast-growing team, we’d love to hear from you!

This role is responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders, to deliver 360-degree support and seamless vendor experience.

What you’ll be doing?.

• Responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders.
• Building and managing relationships with vendors (existing and new) and ensure that their onboarding journey is as smooth as possible.
• Training and development of vendors and adapting best practices to continuously drive efficiency.
• Manage vendor’s adoption and engagement activities such as vendor communication emails, Knowledge centre and more.
• Be an active contributor for the development of operational solutions based on vendor requirements, be the internal voice of vendors from an operational perspective.
• Being the central point of contact and ensuring that the process from Purchase Order stage until product go live on the websites, is followed and the stakeholders are given updates.
• Support the Account Management team with an all vendor related inquiries.
• Proactively supporting our vendors by utilizing our platform tools.
• Ensure that Customer Service Standards for the department are always upheld and report exceptions for monitoring/review. Wherever possible strive to seek continual improvement in all processes.
• Proactively identifying best practices in terms of providing efficient consistent service to both internal and external stake holders
• Being KPI’s oriented and proactively seeking solutions for recurring issues.
• Be prepared to be agile in terms of priorities and support and undertake other roles within the department as and when customer requirements mean it is necessary
  
  

Why Join Ounass?

• Be part of an innovative team shaping the future of luxury in the Middle East.
• Opportunities to grow and develop your career in a dynamic, fast-paced environment.
• Supportive culture that values collaboration and celebrates diversity.
• Exclusive perks, including competitive, tax-free salaries and attractive discounts across our brands.
• Flexible working options and wellness benefits designed for your well-being.
  
  

What We Look For:

• 2+ years’ of experience in a customer service or related role.
• Experience in e-commerce organization is a must and experience with a marketplace function will be and added advantage.
• UAE Nationals with a drive to grow and develop professionally.
• A collaborative mindset and enthusiasm to work in a multicultural environment.
• Excellent verbal and written communication skills with all levels of the organization.
• Analytical mindset and ability to extract, interpret and explain data.