Verifier

Description Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022 As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile This role will involve assisting the Team Leader Verifier in verifying the daily transactions performed in the PSP Department, ensuring the timeliness and accuracy of the completed transactions to protect the interest of the Bank and customers
Principal Accountabilities:  Document Management

• Receive documents from TG concerning PSPD locations and verify that all locations have submitted in accordance with our records.

Cheque Verification and Processing

• Verify all JAFZA, DUCAMZ, and SCM cheque transactions and deposit cheques into the CDM.

Transaction Verification and Adjustment for Agents Review all transactions processed by approximately 70 agents, including:

• Cash Online, Tahaluf, and Noqodi top-ups.
• Deposit for DNRD, ICA, SCM, Sharjah Police, and DCD.
• Deposit and refund transactions conducted through Dubai Smart Travel application.
• Refund (both cash and cheques).
• Making necessary adjustments for any discrepancies identified.

Report and Document Review

• Review deleted reports for refunds and deposit transactions, confirming that all corrections are accurately made and documented appropriately.

Agent Support and Communication

• Respond to agent inquiries through the TAI communication tool.

Custody Management Handle custody requests, including:

• Receiving requests for cheques, stickers, cash online documentation, and stationary supplies.
• Preparing and sending requests through TG/EPG.
• Maintain and update custody tracker sheets as needed.

Tracker Sheet Updates

• Maintain and update TG tracker sheets as needed.

Agent Records Management

• Update records of agent handovers and takeovers and incidents.

Invoice Reconciliation

• Reconcile and prepare TG and EPG invoices monthly.

Requirements

Qualifications

• Bachelor’s degree.
• Skilled in IT.

Experience

• 2 - 3 years’ experience in general banking operations.
• Good verbal and written command of English and Arabic.

Skills

• Good interpersonal and negotiating skills.
• Investigative and analytical mind.
• Good report writing skills.

Competencies 

• Customer Service Orientation.
• Investigative and analytical mind.
• Concern for quality.
• Information seeking and attention to details.
• Team player.