Virtual Customer Service Executive - Emiratized Role
First Abu Dhabi Bank (FAB)
Date: 2 weeks ago
City: Dubai
Contract type: Full time

Company Description
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.
Job Description
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Specific Job Accountability
Minimum Qualifications:
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.
Job Description
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Specific Job Accountability
- Provide excellent customer service by attending to incoming calls within the quality guidelines
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
- Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
- Maintains customer records by updating customer history through service requests/complaints and Notes
- Maintain confidentiality of the bank’s customers and data
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
- Attend to special tasks assigned by team leader and Managers
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
- Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
- Authorized to take decisions as per the approved authorization matrix
Minimum Qualifications:
- High School
- 0 – 2 years relevant experience in banking sector
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
- Excellent communication skill in English & Arabic
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager-Sustainable Development & Healthy Living
WSP in the Middle East,
Dubai
8 hours ago
What if you could do the kind of work the world needs?At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world...

Director, Sales TMTT - EEMEA
Edwards Lifesciences,
Dubai
11 hours ago
The Sr. Director, Sales TMTT EEMEA will lead the Middle East, North Africa, Israel, Eastern Europe and South Africa and their teams across direct and distributor markets for TMTT in the region.The leader will determine the EEMEA TMTT strategic direction to ensure business leadership and ensure strategic and business goals are met.How You'll Make An ImpactOwn the overall EEMEA TMTT...

Assistant Sales Manager
Jobmaze FZ LLC,
Dubai
1 day ago
Looking for Assistant Sales Manager for our Real Estate client in DubaiRequirements :2 years of UAE experience in real estate required as team leader/experience in managing a team. Should be fluent in Hindi.Should have UAE Driving License.Responsibilities :Reports to Sales & Marketing Manager / GM in day-to-day operations and tasks. Manage, Coordinate, and motivate company sales and marketing functions to...
