Virtual Customer Service Executive - Emiratized Role
First Abu Dhabi Bank (FAB)
Date: 6 hours ago
City: Dubai
Contract type: Full time

Company Description
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.
Job Description
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Specific Job Accountability
Minimum Qualifications:
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.
Job Description
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Specific Job Accountability
- Provide excellent customer service by attending to incoming calls within the quality guidelines
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
- Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
- Maintains customer records by updating customer history through service requests/complaints and Notes
- Maintain confidentiality of the bank’s customers and data
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
- Attend to special tasks assigned by team leader and Managers
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
- Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
- Authorized to take decisions as per the approved authorization matrix
Minimum Qualifications:
- High School
- 0 – 2 years relevant experience in banking sector
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
- Excellent communication skill in English & Arabic
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Consultant Cardiothoracic Surgeon
Health7Careers,
Dubai
1 hour ago
We are looking for a seasoned cardiothoracic surgeon to perform surgical procedures on patients in the thorax region. The responsibilities of Cardiothoracic Surgeons include determining diagnoses, treating diseases, and performing surgical procedures.To be successful as a cardiothoracic surgeon, you should have a passion for cardiothoracic surgery, excellent research skills, and the ability to manage stress well. Ultimately, a top-class cardiothoracic...

Account Executive
Aster by DiliTrust,
Dubai
4 hours ago
Ready to be part of the Legal Tech revolution? Vision: As a leading software-as-a-service (SaaS) provider, Dilitrust is a global company dedicated to offering an integrated suite of legal and governance products. Our vision is to digitize legal departments worldwide. With an annual growth rate of over 40% since 2020, our ambition is to become the world's leading Legal Tech...

Senior Planner
Wood,
Dubai
1 day ago
Job DescriptionWood is recruiting for a Senior Planner to join its UAE Business Unit focusing on preparation, review and reporting of accurate project schedules and plans for a Major Onshore Brownfield Project in Dubai, UAE.This role is onsite in Dubai, UAEResponsibilitiesRemarkable people, trusted by clients to design and advance the world.Wood is recruiting for a Senior Planner to join its...
