Front Desk Agent
The Cove Rotana Resort
Date: 2 weeks ago
City: Ras al-Khaimah
Contract type: Full time
Job Description
Summary-
We are seeking a friendly and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing excellent customer service and ensuring a smooth check-in and check-out process. Skilled in languages Russian and/or German will be an advantage.
The position is based at The Cove Rotana Ras al Khaimah.
Job Responsibility-
Summary-
We are seeking a friendly and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing excellent customer service and ensuring a smooth check-in and check-out process. Skilled in languages Russian and/or German will be an advantage.
The position is based at The Cove Rotana Ras al Khaimah.
Job Responsibility-
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls, emails, and in-person inquiries promptly
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Proven experience as a Front Desk Agent or similar role
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Proficiency in computer systems and hotel software
- High school diploma or equivalent; degree in Hospitality is a plus
- - Excellent communication skills
- Strong customer service orientation
- Proficiency in using hotel reservation and management software
- Ability to multitask and work well under pressure
- Good problem-solving skills
- Attention to detail and accuracy
- Ability to handle cash and credit transactions efficiently
- Knowledge of hotel services, local area attractions, and transportation options
- Ability to remain calm and professional in stressful situations
- Excellent organizational skills
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