Boutique Director

Manufacture Roger Dubuis


Date: 9 hours ago
City: Dubai
Contract type: Full time
MAIN PURPOSE

  • Reporting to the Retail Manager, the Boutique Director is in charge of reaching the business performance and objectives set, as well as following the strategy defined by the Maison.
  • He/She supervises and develops the Boutique retail teams and their activities.

KEY REPONSIBILITIES

  • RETAIL PERFORMANCE
  • Support the Boutique team to achieve the sales target and faciliate business growth.
  • Analyse the boutique's KPIs and identify priority actions to drive boutique performance.
  • In partnership with the Retail Manager, analyse the sales performance and individual sales performance.
  • Build the retail commercial strategy in the boutique in collaboration with the Retail Manager.
  • Develop along with the Marketing department action plans to boost sales.
  • CRM AND CLIENT EXPERIENCE
  • Develop and adapt a client strategy focusing on recruiting new clients and retaining existing ones, in collaboration with the Boutique Client Experience Manager.
  • Ensure an outstanding client experience.
  • Diffuse a client centric mindset within the teams and ensure the client KPIs are achieved.
  • Establish a positive atmosphere and lead your team in delivering superior client experience by working closely with them to ensure that clients feel welcomed, valued and promptly attended to.
  • Develop and maintain meaningful relationships with clients, providing personalized recommendations and service by anticipating their needs and preferences.
  • Ensure accurate management of client data in the CRM, guaranteeing safe handling and storage of all client-related information, and taking appropriate measures to comply with Maison data protection regulations.
  • TEAM MANAGEMENT
  • Lead the team by example, inspiring them to meet high standards of performance.
  • Develop and maintain strong relationships with team members, creating a positive and supportive work environment, keeping good knowledge of their strengths and potential opportunities.
  • Provide regular coaching and feedback to team members, setting performance expectations and helping them to achieve their goals.
  • Deploy training programs to onboard new team members and provide ongoing education and development opportunities.
  • Foster a sense of ownership and accountability among team members, empowering them to take initiative and make decisions.
  • OPERATIONAL EXCELLENCE
  • Ensure compliance with all Maison and Group company policies and procedures and make sure that they are understood by your team, well implemented and followed.
  • Continuously monitor and evaluate operational processes, identifying opportunities for improvement and implementing solutions to increase efficiency and productivity and ensure that operational tasks are completed on time and to a high standard.

Role Requirements

  • At least 5 years’ experience in the luxurious retail industry or high-end hospitality. Boutique manager experience is a strong plus.
  • Strong experience in managing and developing teams.
  • Exceptional sales skills and expert in client relationship development.
  • Client centric and strong understanding of the retail client experience required.
  • Strong display of emotional intelligence.
  • Excellent interpersonal, communication, organization, follow up and problem-solving skills required.
  • Autonomous and pro-active with a “get-it-done” results-driven attitude.
  • Effective team player, collaborative approach.
  • Proven to be resilient
  • Proficiency in English. Arabic or other language not mandatory but is a key advantage.

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