Cargo Agent - Customer Relations - DXB

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As Cargo Agent you will have to perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import).

In This Role You Will

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
• Follows the day-to-day operations related to own job
• Discusses safety concerns openly and reports them to the relevant supervisor
• Complies with relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
• Guides and assists the team of Loaders and Equipment Operators in cargo handling activities build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards
• Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
• Enters data manually or automatically in the cargo systems in a timely manner
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
• Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc) in line with IATA manuals
• Performs all related cargo handling activities and operates equipment as required (tow trucks, forklifts, etc) for movement of loads.
• Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner.
  
  

Qualification

To be considered for this role, you should meet the below requirements:

• O level (Minimum of 10 years of schooling required) or Higher Secondary (12 years schooling)
• Experience of 2 years in Logistics and Cargo
• Good written and spoken communication
• Preferred if you have cargo trainings (Introductory to Civil Aviation, Cargo Product Knowledge & Documentation, Cargo Special Load, Handling Dangerous Goods, Basic Airline Security Course, Human Factors for Airport Operations, Ramp safety induction, Cool Chain, dnata, Cargo, Warehouse safety).
• Valid license for operating equipment.
• System knowledge of DACS+ ,CAMSYS
  
  

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.