CARGO TELESALES AGENT (DNATA) - Emiratisation

Job Purpose

• JOB PURPOSE To promote all principal airline products / services for dnata and to provide comprehensive sales support and information brokerage service ( freight rates, flight details, bookings, inter-line connections) to cargo agents to ensure the products are well promoted in the market.
• JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS
  
  

Execute

• Discusses safety concerns openly and reports them to the concerned supervisor
• Complies with all relevant safety, quality and environmental management policies, procedures and
  
  

controls to ensure a healthy and safe work environment

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so
  
  

that work is carried out in a controlled and consistent manner

• Follows day-to-day operations related to own job
• Conducts/ Receives calls and follows up on the existing ones to identify new revenue opportunities and
  
  

maintain existing accounts

• Builds and maintains relations with existing sales leads and decision makers by providing them with
  
  

prompt and professional service

• Works with sales team regularly to verify lead information, airline rates, schedules, capacity and feeding
  
  

back market data to ensure the accuracy and availability of data in a timely manner

• Identifies trends in customer inquiries to ensure that the required stakeholders are updated of the
  
  

information

• Ensures airway bill execution at Cargo Partners, thereby maximising revenue opportunities by selling of
  
  

higher profit services

• Reverts promptly to the cases where pre-flight customer inquiries are passed to the relevant dnata
  
  

Cargo sections or to the airline feedback

• Sends out the required broadcast messages to all customers briefing them with the changes to any of the
  
  

freight products under guidance from the sales team

• Develops reports regularly which include information on the number of the outgoing calls, outcome
  
  

purpose and follows up on list of opportunities

Qualifications & Experience

• MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
  
  

Experience

Logistics/Cargo. Other

Knowledge/Skills

• 10 years Schooling (O levels) or High school (A levels)
• 1 to 2 years of experience in Cargo and Logistics experience with an international airline preferably
• Basic IT and Computer Literacy Skills
• English Language Skills
• Basic Communication Skills
• Proficient Negotiation Skills
• Proficient Safety Awareness Skills