Cust Serv Representative

Position Summary

To follow up customer orders: Receive, process and reply to all types of customer requests - and questions – by phone, mail or similar, regarding parts and services sold by Parker Middle East in Sales Company

Responsibilities

• Receive and sort customer inquiries to answer in a timely manner.
• Manage received EDI order and process them if necessary.
• Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays.
• Follow up on Shipment and Logistics requests.
• Follow-up the main KPI related to the Customer and take potential actions on their customer under supervision of their Supervisor.
• Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process.
• Oversee maintenance of customer data for own customers to obtain high data quality.
• Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker.
• Cooperate with colleagues both in Customer Service and at Divisions to secure a good delivery performance from the suppliers.
  
  

Qualifications

• Bachelor's degree in business administration, logistics or related field.
• 2 to 3 years of experience in a customer service role
• Strong problem-solving abilities and attention to detail
• Familiarity with CRM or ERP systems is a plus
• Fluent in both English and Arabic
  
  

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