Customer Service Specialist - Emirati Graduate Program

Job Location: Dubai

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist.

Based in the vibrant city of Dubai, this role is part of Ferrero's commitment to support and nurture young talent through a structured two-year rotational program.

As a Customer Service Specialist, you will embark on a dynamic journey through our Supply Chain department.

This two-year rotational program includes one year in Customer Service, and the final year in Logistics to gain hands-on experience in their respective operations.

Main Responsibilities:

Customer Service: In this role, you will handle shipments, manage relationships with key accounts across Dubai and the Northern Emirates, and ensure timely order management. You will also be responsible for meeting Service Level Agreements (SLAs) with business partners, analyzing Key Performance Indicators (KPIs), and proposing solutions to improve customer service.

Logistics: In this role, you will manage inbound shipments, ensuring timely arrivals and handling escalations. You will coordinate the registration of new products with the Dubai Municipality and manage inventory cycles to ensure stock accuracy.

Who we are looking for:

To be successful in this role, you should hold a bachelor’s degree in Business Administration. You have a passion for continuous improvement, possess strong communication and interpersonal skills, and demonstrate detail-orientation mindset. Proficiency in Microsoft Excel is a plus.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.