Digital Product Engineer

Your Responsibilities

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Purpose of the role

We are looking for a skilled and proactive Digital Product Engineer to support, enhance, and evolve our application landscape. This role bridges the gap between technical operations and product development, playing a key role in assuring quality, optimizing user experience, ensuring application performance, and supporting digital transformation initiatives. The ideal candidate has a strong background in low-code/no-code platforms, technical troubleshooting, automated testing, and collaborative solution-building.

Your Responsibilities

• Design, develop, and maintain automated test scripts for web applications using Playwright.
• Implement end-to-end testing strategies to ensure UI and functionality meet product requirements.
• Regularly execute test suites and maintain test coverage across updates and deployments.
• Collaborate with developers and product teams to integrate testing into CI/CD pipelines.
• Investigate test failures, report bugs, and support resolution tracking.
• Ensure test environments reflect production conditions for realistic results.
• Deliver technical support for internal and external users across digital applications.
• Diagnose, troubleshoot, and resolve application issues by analysing logs and system behaviour. Handle user requests via helpdesk channels (email, phone, ticketing).
• Work with product teams and vendors on complex problem resolution.
• Collaborate with stakeholders to define requirements and functional specs. Identify improvements to system performance, usability, and workflow efficiency.
• Support digital innovation and contribute to broader technology strategy.
• Monitor system health, performance, and uptime.
• Apply regular updates, patches, and perform backups.
• Maintain security and compliance standards across applications.
• Support incident response and change management procedures.
• Assist with version deployment and release management.
• Create and maintain detailed technical documentation and user manuals.
• Develop knowledge base articles, FAQs, and training materials.
• Train end-users on new features and platforms. Partner with cross-functional teams to design, build, and implement solutions.
• Use project management tools to track progress and coordinate activities.
• Communicate technical issues and status updates to stakeholders effectively.
• Stay up to date with trends in no-code/low-code technologies.
• Explore new tools and methods to enhance platform capabilities.
• Continuously improve technical and domain knowledge.
  
  

Qualifications

Qualifications

• Bachelor’s in computer science, Information Technology, or related field.
• 4+ years in technical/application support roles.
• Experience with no-code/low-code tools, specifically Unqork.
• Working knowledge of HTML5, CSS3, JavaScript, APIs, and integration.
• Familiarity with relational databases and SQL.
• Understanding of SDLC and Agile methodologies.
• Experience with automated testing frameworks like Selenium or Cypress.
• Prior hands-on experience writing and executing automated test scripts.
• Familiarity with testing methodologies, QA practices, and version control tools.
  
  

Skills & Competencies

• Strong analytical and problem-solving mindset.
• Proficiency in database querying and data analysis.
• Clear, concise communication with technical and non-technical audiences.
• Highly organized and able to manage multiple priorities.
• Self-starter with the ability to work independently and collaboratively.
• Adaptable to fast-paced environments and tight deadlines.
• High attention to detail and commitment to confidentiality.
  
  

Working Conditions:

• This position may require shift work or being on call based on application needs.
• Remote or on-site work arrangements depending on company policy.