Director - Commercial Operations

This Is What Agility Feels Like

COMMERCIAL

Director – Commercial Operations

Revenue. Reputation. Relationships with 1300 organisations. Our team’s task is as challenging as it is complex. They develop the revenue that drives our profitability, funds future development, and improves customer service. From flights to fuel, parking to property leasing, and in-flight meals to landside lattes, they make the best of every revenue stream through fresh service propositions.

What You’ll Deliver

• You'll be responsible to formulate and implement the Concession strategy while leading the Commercial Operations teams to achieve the annual revenue targets for Concessions Management, encompassing Retail and Food & Beverage (F&B). This includes comprehensive planning of objectives, effective stakeholder and contract management, ongoing quality control, continuous business improvement and tactical execution of strategic initiatives aimed at revenue growth and enhancing guest experience.
• You'll use business analysis, best practice, and future trends to develop new business initiatives to improve customer experience and generate sustainable growth in concessions revenue to develop an industry leading commercial offering, and support Dubai Airports’ vision of becoming a great business partner and airport leader
• You'll engage and ensure that internal and external stakeholders are fully aware and aligned to the Concessions Management revenue plan and are operating according to the agreed strategy to deliver and achieve standards for DA and Dubai's future vision.
• You’ll Identify and leverage synergies between Retail and F&B categories to drive operational efficiencies, cost savings, and enhanced customer offerings. You’ll consolidate best practices, streamline processes, and create a unified approach for future concession growth across both categories.
  
  

What You Bring

• You should be educated to a degree level or a field relevant to Business Management, Marketing, facilities management or related with a minimum of 7-10 years of relevant experience.
• You’ll have core experience Concession strategy development and delivery for Retail and Food & Beverage, Revenue Management, Stakeholder and Contract Management and Market Analysis.
• You’ll have advanced knowledge of industry trends in F&B and Retail including best practice with practical implementation experience as well as experience in Revenue Management Systems and Customer Relationship Management Systems.
• You’ll have Analytical and Data-Driven Decision-Making skills and have previous experience dealing with stakeholders.
  
  

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.